Job Description

Techniquest: Operations Administrator

Do you thrive on keeping things running smoothly behind the scenes while making a positive difference to visitor experiences?

This is your chance to be part of a team that sparks curiosity and inspires learning through science. Techniquest - a leading science discovery centre in the heart of Cardiff Bay - is looking for a motivated and detail-oriented Operations Administrator to support our Operations and Education teams.

You'll provide first-class customer service to a diverse audience of families, schools, and visitors while ensuring smooth day-to-day operations behind the scenes. This is a vital and varied role that places you at the heart of the visitor experience. As the first point of contact for many of our guests, you'll help create a welcoming, inclusive and informative environment that supports our mission of making science accessible to everyone.

No two days are the same. You could be coordinating school visits in the morning, resolving a ticketing query by lunch, and preparing resources for a weekend birthday party by the afternoon.

What the Role Involves

Act as the first point of contact for telephone, email and online enquiries - including group bookings, birthday parties and educational events. Manage and process bookings using our ticketing platform (DigiTickets) and CRM system, maintaining accurate customer data. Respond to messages via social media inboxes and public review platforms in a professional and timely manner. Support the Admissions & Retail Manager to troubleshoot and escalate issues with DigiTickets. Liaise with internal teams and suppliers to coordinate birthday party and school event logistics. Monitor and order essential supplies, including stationery, kitchen items, party materials and catering. Maintain records of incident reports, booking logs, and visitor feedback to inform service improvements. Provide cross-team support to Operations and Education teams, including mail handling, data entry and supporting public engagement activities. Support the implementation of safeguarding, health and safety, GDPR, and access procedures. Participate in the development of administrative procedures and attend cross-team coordination meetings. Use a range of digital tools to support daily tasks - including DigiTickets, CRM databases, Microsoft Office, and internal platforms.

We're Looking for Someone Who:

Has GCSE (or equivalent) in English and Maths (Grade C or above) Has experience in a customer service and/or administrative role Is a confident IT user with good knowledge of Microsoft Office and database systems Has strong organisational skills with excellent attention to detail Communicates professionally and confidently with visitors, schools and colleagues Is quick to learn new systems and processes, and thrives in a team-oriented environment Brings a proactive, solutions-focused mindset and manages a busy workload independently Is flexible and reliable, with a willingness to work occasional weekends or evenings

Desirable:

Experience using CRM systems or ticketing platforms (e.g. DigiTickets) Experience in a museum, science centre, or education setting Understanding of the public engagement role of science centres Welsh language skills
You'll report directly to the Admissions & Retail Manager and work closely with colleagues across the Education, Marketing and Operations teams to deliver a seamless visitor experience.

What We Offer

At Techniquest, you'll be part of a collaborative, inclusive organisation that aims to inspire, engage and inform through science.

We offer:

25 days annual leave + 8 bank holidays Sick pay scheme Death in service benefit Employee Assistance Programme (EAP) Staff discount at our on-site cafe Ongoing CPD and training opportunities Pension scheme Cycle to work scheme Free on-site parking Complimentary tickets to Techniquest and special events Opportunities to get involved in wider organisational projects, events, and educational programmes
We are committed to equity, diversity and inclusion in our recruitment practices and workplace. Techniquest welcomes applications from candidates of all backgrounds.

How to Apply

If you have any questions about the role, please contact

info@techniquest.org

with "Operations Administrator query" in the subject line.

Job Type: Full-time

Pay: 22,932.00 per year

Schedule:

Monday to Friday
Application question(s):

Describe a time when you were responsible for the day-to-day operation of a public-facing venue. How did you ensure staff were delivering a high-quality visitor experience while maintaining safety and operational standards? How have you managed staffing rotas and performance issues in previous roles, particularly within a team delivering front-of-house services? What tools or approaches have you used to ensure efficient coverage and staff engagement? Tell us about a time when you had to juggle multiple administrative tasks or deadlines. How did you stay organised and ensure everything was completed accurately and on time?
Work Location: Hybrid remote in Cardiff CF10 5BW

Application deadline: 23/06/2025
Expected start date: 04/08/2025