Job Description

Operations Administrator
International Fire Training Centre, Darlington, DL2 1NU
Permanent, 40 hours per week
Salary of 25,225.25 plus benefits
Serco have an exciting opportunity to join their team as Operations Administrator at the IFTC in Durham.
You'll be ensuring that all operational aspects are managed and reported on in a manner compliant with statutory obligations and Serco's group standards. The post holder will work closely with colleagues, managers and stakeholders to deliver a well-managed and compliant operation.
Main Accountabilities:

• Providing dedicated operational administrative support to Technical IFTC management:
• Uploading data to central incident platform
• Monitoring and managing the review of Health and Safety related assessments
• Maintaining and updating multiple operational excel spreadsheets/online portals
• Take a pro-active role within the fireground, motor transport and facilities departments; liaising with the suppliers and contractors and generally being fully conversant with the departmental aims and objectives.
• Assist in ensuring IFTC Local Operating Procedures (LOP's) are created, reviewed and updated on a regular basis.
• Any ad-hoc duties as requested by the Head of Compliance & Technical Services

What you'll need to do the role:

• Ability to take a systematic approach to their workload
• Proven experience in an administrative role.
• Able to use a variety of communication methods (spoken, written, behaviour).
• Problem solving skills.
• Must be methodical, have proven organisational skills and able to work under pressure.
• Ability to work effectively in a team and manage multiple tasks.
• It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

What we offer:

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
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Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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