Job Description

Operations Administrator (Female*)

As this role requires attendance onsite at our women's centre it is a genuine occupational qualification in this instance. (Genuine occupational requirement - Equality Act 2010, Sch 9, Pt 1, Para 1)*

For more information and to apply please download an Application Pack and an Application Form at https://ndnd.org.uk/work-for-us/

Salary

11.06 ph plus 6% workplace pension contribution

Hours

Full Time - 37 hours pw

Onsite in office working

New Dawn New Day works to improve the lives of women who present with complex needs which often will include experience of domestic abuse, mental health difficulties, sexual exploitation, drug and alcohol dependency and/or a history of offending.

Job Purpose

The role requires someone who can hold a calm, welcoming presence at reception while also managing a range of administrative tasks behind the scenes. Many of the women accessing our services arrive feeling anxious, overwhelmed, or unsure of what to expect. Your ability to offer a friendly, non-judgemental greeting and clear information will be key to helping women feel safe and supported from the moment they arrive.

Alongside reception duties, you'll support wider organisational systems and processes, including logging referrals into our CRM system, managing incoming communications, booking appointments, and maintaining office supplies and equipment. You'll help to uphold NDND's health and safety procedures, including our Covid policy, and ensure our centre remains a clean, calm, and professional environment for staff and service users alike.

This is a varied and rewarding role that requires strong organisational skills, attention to detail, and a proactive, can-do approach. You'll work closely with our Senior Administrator and Business Manager as part of a small, supportive team, and will play an essential role in keeping our operations running smoothly.

We're looking for someone with strong communication skills, confidence using Microsoft Office and digital systems, and a commitment to trauma-informed, person-centred ways of working.

On a day-to-day basis the role involves:

Cover reception duties, welcoming visitors and managing telephone and electronic enquiries.

Support with the safety of the building and maintain office inventory.

Receive, process, and upload client referrals and maintain client records accurately.

Send appointment letters and ensure client cases are properly closed.

Support HR processes including staff onboarding, maintaining sickness and leave records, and managing training logs.

Enter invoices, track petty cash, and assist with procurement and supplies ordering.

Log and assist with IT issues, manage shared inboxes and booking systems, and support staff tech queries.

Maintain facilities-related tasks such as room bookings, equipment checks, and repair logging.

Assist with data validation, social media content, website updates, and general organisational communications.

Assist with health and safety responsibilities

Provide general admin and staff support, contributing to smooth daily operations.

Work to support communications and social media

Job Type: Full-time

Pay: 25,212.00 per year

Schedule:

Monday to Friday
Experience:

reception, administration or front-of-house : 1 year (required) Microsoft Office: 1 year (required)
Work Location: In person

Application deadline: 01/08/2025