Job Description

Job Overview:

This role is an excellent opportunity for a motivated, organised, and excellent communicator to join a busy operations team of an established Harrogate-based service business.

Working under the supervision of the Operations Manager, as part of a small and friendly Operations Team, you will be involved in all aspects of the operations function, with a particular focus focused on coordinating the work schedules of our in-house engineers and subcontractor partners. Speaking confidently on the phone should be second nature as it will be needed for the majority of the day-to-day responsibilities within this role.

The role will be extremely varied and as well as scheduling in engineers/subcontractors' jobs it will involve updating records on simPRO (our job management software) and Microsoft Excel, contacting suppliers and subcontractors to get better prices or chase down delivery dates for parts, extracting data from reports for quotations and much more.

Company Overview:

We are a well-established and growing maintenance and repair service provider of heating, ventilation, air-conditioning (HVAC), water/plumbing, electrical and other plant, and equipment in commercial properties in and around Yorkshire. The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers.

We have a small, friendly office team who work from our office in Bishop Thornton, Harrogate and a great bunch of field-based engineers who work on our customers sites throughout Yorkshire.

Employing the right people is extremely important to us, and we would encourage applicants to thoroughly read our job specification(s) and visit our website https://www.robinsonsfs.com/ to find out more about our business, before deciding whether to apply for this role.

Contract Particulars:

Full time (40 hours) is preferred however, part-time applicants will be considered provided they can work at least 24 hours a week. Hours to be worked between 8:00am - 5:00pm Monday to Thursday and 8:00am - 4:30pm Friday. Place of work will be our office in Bishop Thornton, HG3 3BF.

Package:

Salary in the region of 26,000 p.a. (depending on experience, qualifications and hours worked) Up to 35 days holiday (including bank holidays) Company pension Further training and upskilling opportunities. A wide range, and ever-growing set of discretionary benefits available, including (but not limited to): quarterly performance bonus, life assurance, long term service bonuses at 5, 10 and 25-year intervals, birthdays off each year, health cover including mental and physical health treatments, referral bonuses.

Responsibilities:

Calling

and

emailing

customers, engineers, suppliers, and other stakeholders to co-ordinate work.

Updating

records on our job management software, simPRO, on Microsoft Excel and elsewhere as required.

Processing

timesheets and other relevant documents.

Preparing

and

following up

quotations for a variety of maintenance, repair and installation works in co-operation with engineers, suppliers, subcontractors, and other members of the team.

Coordinating

with the Accounts Team and other internal team members as required.

Scanning

,

filing,

and

archiving

documents,

opening

post and general housekeeping as required.

Completing

other tasks as required to support the operations function and the broader business.

Skills Required:

Must

have an excellent, friendly, and confident telephone manner.

Must

have excellent written and oral communication skills and be able to communicate and build rapport with people at all levels.

Must

have at least 2 years' experience working in an office environment.

Must

be highly organised, be able to manage multiple tasks and prioritise workload.

Must

be self-motivated, determined, capable of working from own initiative.

Must

be punctual, reliable, and professional.

Must

have good knowledge of Microsoft Office Packages (Excel, Word, and Outlook).

Must

have access to own transport (as public transport and public footpaths are not available at/around our office in Bishop Thornton, HG3 3BF).

Robinsons Facilities Services Ltd is an equal opportunities employer. Further information on our company's ethos, including our Mission, Vision, and Values, can be found on our website.

Please note that we do not accept unsolicited CVs from recruitment agencies.

Job Types: Full-time, Part-time, Permanent

Pay: 26,000.00 per year

Expected hours: 24 - 40 per week

Additional pay:

Bonus scheme Loyalty bonus Performance bonus Quarterly bonus
Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme
Schedule:

Monday to Friday
Application question(s):

There is no public transport available to get to our office. Please confirm you have your own transport to get to/from the office each day if required? If yes, how long would it take you to get to the office (our postcode is HG3 3BF)?
Work Location: Hybrid remote in Harrogate