Job Description

Operations Administrator

COCO Chocolatier - South Queensferry Office

12.60 per hour, 15-37.5 hours/week (flexible)

Permanent - Office-based only

About Us

COCO Chocolatier is a fast-growing artisan chocolate company known for creativity, bold design, and quality. Based in South Queensferry, we supply stockists across the UK and internationally. We're a small, dynamic team, and we're looking for a confident, proactive team member to support the smooth day-to-day running of our operations.

About the Role

This role is ideal for someone who thrives in a busy, multi-tasking environment. You'll be at the heart of our operations, handling everything from customer communication to dispatch coordination and admin. You'll need to be tech-savvy, organised, and able to juggle tasks without dropping the ball.

Key Responsibilities

Responding to customer service emails and enquiries (B2B and DTC) Creating and updating spreadsheets and documents Using our ERP and inventory systems (e.g. Unleashed) to process orders and check stock Preparing invoices, purchase orders, shipping and customs paperwork Coordinating with couriers and logistics providers to ensure timely dispatch Managing and ordering office supplies Providing admin support to the wider operations team Greeting visitors and supporting internal meetings as needed Taking initiative to solve problems and support the team

What You'll Need

Strong admin experience in an operational or customer service role Confident IT skills, including Excel, Outlook, and document handling Experience using digital systems such as ERP, CRM, inventory/shipping platforms Experience with accounting software such as Xero or QuickBooks (preferred) Excellent written and verbal communication Ability to prioritise and manage multiple tasks at once A team player attitude -- willing to help wherever needed

Details

12.60 per hour Permanent contract 15 to 37.5 hours per week (flexible) Monday to Friday - flexibility on start/end times Office-based only (no remote work)

Perks

Staff discount and regular chocolate samples Free on-site parking Friendly team and fast-paced, creative culture
Job Types: Full-time, Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 15 - 37.5 per week

Benefits:

Company events Company pension Employee discount Free parking On-site parking Referral programme
Application question(s):

Which of the following systems have you used in a previous job? Please tick all that apply and give a brief example of what you used them for: Excel ERP systems (e.g. Unleashed, NetSuite, etc.) Accounting software (e.g. Xero, QuickBooks) Courier or logistics portals (e.g. DPD, DHL, FedEx) CRM or customer service platforms (e.g. HubSpot, Zendesk)
Work Location: In person

Application deadline: 27/07/2025