Job Description

Operations Administrator

About Us

Valleys Gas Limited is a leading heating and renewables company based in South Wales, known for our high standards, reliable engineers, and excellent customer service. We install, maintain, and service boilers and heating systems across the region, and we're growing fast.

We're now looking for an organised and motivated Operations Administrator to join our team and keep day-to-day operations running smoothly.
Key Responsibilities

Booking boiler installations, services, and emergency call-outs Coordinating engineer schedules and communicating job details Managing invoices, taking payments, and chasing outstanding balances Registering warranties with boiler manufacturers Following up with customers after home surveys to assist with closing sales Handling phone and email enquiries professionally and efficiently Ordering parts and materials, liaising with suppliers Updating our job management system and customer records Encouraging and responding to Google reviews
What We're Looking For

Previous admin experience (ideally in plumbing, heating, or trades) Excellent organisation and communication skills Confident using spreadsheets, booking systems, and CRMs Comfortable following up with customers to help close sales Attention to detail and ability to manage multiple tasks Experience using ServiceM8 software is a big plus
What We Offer

26,000 per year salary Full-time hours (Monday-Friday, flexible options available) 28 days holiday (including bank holidays) Pension scheme Supportive, friendly team environment Opportunities to grow within the company
Schedule

Monday to Friday 9am - 4.30pm No weekends Flexible start/finish options available
Job Type: Full-time

Pay: 26,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Monday to Friday
Experience:

Operations administrator : 2 years (preferred)
Work Location: In person