Job Description

Would you like the chance to make a difference, working for an award-winning social housing provider that puts people at the heart of everything it does? Then read on... To support our customers and meet the aspirations held by the Group, we are currently recruiting for Operations Advisor to join our Operations Team. The successful candidate will demonstrate knowledge and experience of:

• Providing advice and guidance on all enquiries from tenants and other customers, advising/referring to the relevant officer where appropriate. This could be via telephone, social media channels or web chat.
• Administering the allocations process including registering properties with preferred suppliers for utilities, prepare all allocation paperwork, assist with processing/maintenance of housing application/housing lists and providing advice and guidance to tenants on tenancy matters.
• Processing repair requests received by all income streams. Diagnose, create and schedule appropriate works order instructions to the relevant Tradesperson in relation to reactive repairs, to ensure repairs targets are achieved.
• Updating void stages and raise void jobs as directed by Maintenance Officers, including any recharges to outgoing tenants and liaise with utility suppliers to credit meters.
• Providing administration service for other departments as instructed by the Operations Manager.

Experience in Housing Associations or the Social Housing sector would also be beneficial but is not essential. Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest and versatile. The full job description and person specification can be found in the \xe2\x80\x98Documents\xe2\x80\x99 section below. If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture then we\xe2\x80\x99d like to hear from you. STRICTLY NO AGENCIES PLEASE. All applicants are required to complete an online application form to help standardise the shortlisting and interview processes. Please note that CVs will not be accepted. Fife Housing Group is an Equal Opportunities Employer and welcomes applications from all sections of the community. Closing date: 12 noon, Monday 27 November 2023 Interview date: w/c 4 December 2023

At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose. As one of the largest independent housing organisations in Scotland, we manage approximately 2,500 properties in Fife and have an annual turnover of over \xc2\xa312.7 million. We have also been recognised as one of the Top 10 Housing Organisations to work for in the UK and want to build on this reputation by doing more and continuously improving how we do it. To support our ambitions for growth and meet the aspirations held by the Group, we are currently recruiting for Operations Manager to join our Investors in People Platinum award-winning team. Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest and versatile. If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture that puts people at the heart of all we do, then we\xe2\x80\x99d like to hear from you. Our purpose
At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose. Our passion
We are passionate about what we do and the difference we can make, working hard to deliver positive impacts for our customers and their communities. Our people
Our people are central to our success and we are committed to supporting, developing, rewarding and empowering everyone in our organisation \xe2\x80\x93 and we have the Platinum Investors in People (IIP) accreditation to prove it!