Job Description

Job Advert

Join AX where our people and purpose drive us forward

At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.



Our values

Inspired to Innovate, Always Respectful, Fully Accountable,

and

Delivering Delight

are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged.

What you'll be doing

You will analyse operational performance in order to provide accurate and informative reporting to support increasing efficiency and reducing costs. The role requires you to understand the operational functions within our business, and the ability to identify opportunities for improvement. You should be able to provide clear and concise recommendations to assist with decision making. Experience of using Power BI is essential. You will be required to attend the Fort Dunlop office for a minimum of two days per week.

Key responsibilities

production, analysis, and commentary for weekly and monthly reports build strong relationships with management at all levels and support in decision making identify, analyse, and interpret trends or patterns in complex data sets assist and support the Business Analytics Manager by providing specific analytical data to measure performance against set KPIs identify underperformance to ensure remedial measures are applied via departments heads provide analytical support to the Fleet and Logistics, Office Operations and Motor Assist teams work closely with the Technology team to create new or improve existing reports observe and complying with GDPR achieve objectives and targets set carry out reasonable tasks as requested by your Line Manager.

What you'll bring

previous experience in a similar role proficient in Power BI and report creation ability to analyse and review current processes, identifying areas for improvement and taking appropriate action demonstrable experience of successfully identifying variance of performance against targets excellent communication skills, both verbal and written able to see the bigger picture and understand the impact a course of action can have both in the short- and long-term respond to and resolve issues quickly and logically an adaptable, tenacious and energised self-starter who is results orientated highly motivated and passionate a team player who leads by example ability to work unsupervised using own initiative demonstrate behaviour in line with Company values; Always Respectful, Inspired to Innovate, Delivering Delight and Fully Accountable.

What we offer

a salary of 35,000 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year.

Wellbeing, diversity

and

Inclusion

For the second year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.



We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.



If our values resonate with you and you're excited about this opportunity, even if your experience doesn't perfectly match, we'd love to hear from you. You might be just who we're looking for.