Job Description

London Permanent - Full Time
On Site



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About us

Pine Walk is a business platform helping insurance teams to grow. Pine Walk provides a


wrap-around set of support functions and delivers best in class service across executive


management, consultancy, finance, compliance, and IT. Pine Walk works with highly


motivated niche insurance teams that deal in complicated and innovative transactions.


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The role

To support the Operations Manager in delivering business as usual and operational change for the Pine Walk Group of businesses. Owning the successful delivery of allocated operational targets across a diverse range of insurance classes and teams, and becoming a valuable member of a dynamic, service focussed, and successful team.


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Key accountabilities

Provide technical and administrative support to the Operations Manager to ensure they are leveraging their time to the maximum. Point of contact for all MGA teams within the PWCL Group when Operations Manager is not available Develop procedures and practices that improve the group-wide operational efficiency. Develop a deep understanding of Pine Walk, the various MGA businesses, and the relevant strategy drivers. Coordinating schedules, meetings, and appointments for MGA Cell Governance Assisting with team calendar management and travel arrangements as needed Assisting with processing monthly expenses Support the team with general administration, post, liaison with IT support, etc Minute taking for Appointed Representative and Team Meetings Format information for effective internal and external communication. For example, prepare reports, briefing notes, Endorsements, and other documents required by operational teams. Assist with the management oversight and production of corporate presentations (internal and external) e.g. Security Packs. Produce timelines and support project management planning review and across any active or planned projects. Act as the point of contact among PW senior management, employees, clients, and other external partners when the Operations Manager is in meetings or out of office. Any duties your line manager or the PW senior management team asks you to carry out relevant to the role. #

Skills & experience

Strong written and spoken communication skills to enable communication at all levels cross multiple teams. Ability to handle a varied workload and competing priorities. Strong analytical, research and reporting skills. Proficiency in the Microsoft Office Suite, particularly Word, Excel and PowerPoint. Willingness to work extended hours, as required. Background/exposure to project management would be advantageous. Analytical with a strong attention to detail. Ability to support success and timely delivery in a complex, multi-disciplinary environment. Personal drive and resilience in established and new/changing situations. A team player with strong interest in the performance of the business as a whole. #

Other

The Fidelis Partnership & Pine Walk Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss.


Apply by 27/10/2025


Reference: FID01584