Job Description

We are looking for a

confident, organised and friendly

Operations and Customer Service Assistant to join our busy team and to grow with us for many years to come at Pretty Salon Furniture.

You'll be the first point of contact for our lovely customers, handling everything from enquiries and sales to organising deliveries and supporting behind the scenes with logistics.

As well as a basic salary, we offer an exciting commission structure to reward you for sales you make, giving you guaranteed real earning potential from day one!

Your day-to-day will include:

Answering customer phone calls and web enquiries in a friendly and professional way Responding to customer emails quickly and helpfully Advising customers on products and helping them place orders Handling customer complaints professionally and calmly when they arise Organising deliveries with our courier partner (DX) using booking sheets Liaising with the warehouse when new container shipments arrive Sending out order confirmations and keeping spreadsheets updated General admin support to keep everything running smoothly ?Answering phone Replying to messages on online chat, social media and emails Stock inventory Order and delivery updates Sales & customer service

We're looking for someone who:

Is confident speaking on the phone and over email Is organised and can juggle a few tasks at once Has a friendly, professional attitude Is happy to deal with complaints and resolve customer issues where needed Ideally has some experience in customer service, sales or logistics Is comfortable using spreadsheets, basic systems and email

About us:

Pretty Salon Furniture is a fast-growing UK brand specialising in beautiful, luxury salon furniture and custom salon interiors. We work with salon owners across the country (and beyond!) to help them create stunning spaces they're proud of, from statement beauty beds to bespoke pedicure stations and everything in between.

We're a super busy team and a loyal customer base. We pride ourselves on amazing service, quality products and keeping things stylish yet professional.

We're growing fast, and this is the perfect time to join us and grow with the brand. You'll be working directly with the owner and team, so you'll see every part of the business and have a real impact from day one.

No two days are the same here, so if you love a fast-paced environment, making things happen and chatting to lovely customers all day... this could be for you!

Hours: Full time, Monday to Friday

Location: Office Based in Leigh-on-Sea, Essex

Basic pay + Commission

Commission: Guaranteed commission structure available, earn extra on every sale you make!

If you love working with people, enjoy keeping things organised and want to be part of a fun and organised, and extremely professional brand, we'd love to hear from you!

Job Type: Full-time

Pay: 23,880.00-45,667.00 per year

Additional pay:

Commission pay Performance bonus
Benefits:

Casual dress Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Why do you want to work at Pretty Salon Furniture? Have you ever worked in the logistics industry before? If so how long for? How confident are you selling products over the phone and by email? (Very confident / Confident / Not confident)
Work Location: In person