Job Description

Job Title: Facilities and Operations Co-ordinator - 12 month contract
Reports to: Head of Operations
Salary: 26,000 to 28,000 subject to experience, plus benefits
Hours of work: 37.5 Hours per week, Monday to Friday. This role is office based in Hove.
Job Purpose: If you're super organised with plenty of initiative and looking to progress in an exciting and varied operations role then this could be the job for you! I'm looking for a deputy to help me coordinate and implement the operational task to support our expanding teams.
About Learning People
The Learning People is a trusted and innovative online learning provider that offers a wide range of accredited courses and professional certifications. We pride ourselves on delivering high-quality learning experiences that cater to the evolving needs of individuals in various industries. Our mission is to provide accessible and flexible education to empower professionals to succeed in their careers.
We have strong core values. We CARE about people. We are GENUINE and know what we say matters. We EMPOWER people to take ownership of their future. Through our actions we make SUCCESS happen. Our POSITIVE attitude is infectious. If these values resonate with you and you are driven by success, then apply now! You could become part of something spectacular.
Main Duties

• Work closely with the Head of Operations to plan and coordinate weekly/monthly tasks
• To cover early and later shifts when the Head of Operations is unavailable
• Ensure support tickets are being actioned in line with department KPI's
• Help with the onboarding and set up of new starters
• To work within the operations team to maintain existing CRM systems and processes
• To work on new internal projects to support other parts of the organisation.
• To convert the business requirements into solutions by understanding the needs of the business and mapping these as business processes via software system deliverables
• Helping to manage the operations of in-house systems
• Responsibility for documenting clear and concise business requirements
• Producing and maintaining high-quality documentation that supports the needs of the business project functions such as development, sales, marketing and finance
• Maintaining stock control and ordering of new equipment
• Troubleshoot 1st line issues and help to resolve alongside the existing Development team or in conjunction with our external IT support company
• Day to day help with facilities managements in the Hove office coordinating with suppliers as required
• Weekly refreshments ordering and distributing upon delivery
• Ensuring the office has appropriate stationary, ordering when running low
• Manage the recycling and confidential waste within the office, ensuring collections are arranged when required and recycling equipment is ordered

Required Skills and Experience

• Able to demonstrate strong communication skills, both written and verbal
• Great ability to solve a wide variety of issues
• Super organised and able to multitask with a proactive outlook
• Previous operational experience
• Basic system development experience and 1st line support
• Relevant further or higher education qualifications, ideally in Computer Science or professional experience in a similar field

Desirable Skills and Experience

• Experience using CRM solutions, in particular Zoho
• Basic system development experience and 1st line support
• Relevant further or higher education qualifications, ideally in Computer Science or similar

Person Specification

• Ability to self-motivate and be proactive
• Enthusiasm for supporting others
• Outstanding communication and interpersonal skills

Skills Required