Job Description

An exciting opportunity has arisen for an enthusiastic and highly motivated Operational and Performance Manager to work with the Group Management Team in Emergency Medicine at UHCW.
The Operational and Performance Manager will be an integral part of the Group Management Team, supporting the Triumvirate, Group Manager, Modern Matrons and speciality Clinical Leads in the development and provision of a comprehensive, high quality, patient-centred care service, by ensuring the efficient utilisation of available resource.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
To support the Group Management Team in the development and provision of a comprehensive, high quality, patient centered care service within the resources available. The post has key functions:

• Responsibility for the improvement and delivery of access standards within the Emergency Department.
• Responsibility in delivering performance against financial and activity targets;
• Supporting the development and delivery of services both operationally and strategically;
• Organisational development and the management of risk within each service.
• Please be advised that this job advert will close as soon as sufficient applications have been received.

About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Details
Date posted
26 June 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
46,148 to 52,809 a year pro rata per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
218-AC-B7-7308858
Job locations
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Job description
Job responsibilities

• Work with the Group Manager & Associate Group Manager ensuring clear communication and robust operational implementation of policy, business objectives and agreed targets across the department.
• Support the Group Manager & Associate Group Manager with the operational management of services and supporting continuous service improvement.
• Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans.
• Responsible for assigned budgets as budgetary signature e.g. Admin cost centre budgets.
• Implement HR and governance strategies and policies within relevant services to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
• Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including Theatres, Treatment Rooms, Outpatients, and day units.
• Responsible for the management of service administrative staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
• Responsible for ensuring robust processes are in place to schedule patients and utilise theatre lists and clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary. Communicate sensitively the delay/rescheduling of planned surgery/procedures to patients and relatives.
• Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team scheduling targets.
• Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
• Lead on project work when required as directed by the Group / Associate Group Manager.
• Participate in Manager of the day rota attending site meetings and ensuring effective bed management and patient flow ensuring support is provided to the delivery of the UEC National Standards e.g. 4hrs and Ambulance Handover.

For further details of the role please see the attached job description. Job description
Job responsibilities

• Work with the Group Manager & Associate Group Manager ensuring clear communication and robust operational implementation of policy, business objectives and agreed targets across the department.
• Support the Group Manager & Associate Group Manager with the operational management of services and supporting continuous service improvement.
• Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans.
• Responsible for assigned budgets as budgetary signature e.g. Admin cost centre budgets.
• Implement HR and governance strategies and policies within relevant services to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
• Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including Theatres, Treatment Rooms, Outpatients, and day units.
• Responsible for the management of service administrative staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
• Responsible for ensuring robust processes are in place to schedule patients and utilise theatre lists and clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary. Communicate sensitively the delay/rescheduling of planned surgery/procedures to patients and relatives.
• Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team scheduling targets.
• Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
• Lead on project work when required as directed by the Group / Associate Group Manager.
• Participate in Manager of the day rota attending site meetings and ensuring effective bed management and patient flow ensuring support is provided to the delivery of the UEC National Standards e.g. 4hrs and Ambulance Handover.

For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential

• see supporting documents

Desirable

• see supporting documents

Experience
Essential

• see supporting documents

Desirable

• see supporting documents

Knowledge
Essential

• see supporting documents

Desirable

• see supporting documents

Skills
Essential

• see supporting documents

Commitment to Trust Values and Behaviours
Essential

• see supporting documents

Person Specification
Qualifications
Essential

• see supporting documents

Desirable

• see supporting documents

Experience
Essential

• see supporting documents

Desirable

• see supporting documents

Knowledge
Essential

• see supporting documents

Desirable

• see supporting documents

Skills
Essential

• see supporting documents

Commitment to Trust Values and Behaviours
Essential

• see supporting documents