Job Description

Operations Assistant - Engineer Diary & Operations Coordination

Job Post Summary

Pay: 28,000 per year

We have a fantastic opportunity to join our dental supply organisation as a valued member of a small, dynamic sales and operations office team. We are seeking a highly organised and proactive Operations Assistant, with a strong focus on engineer diary management and operational coordination, for a full-time, permanent position based in Cardiff city centre.

This role is ideally suited to someone who thrives in a fast-paced environment, enjoys managing multiple priorities simultaneously, and takes ownership of scheduling, coordination and follow-through. A key responsibility will be the organisation, planning and ongoing management of our electronic engineer diary, ensuring our field engineer's time is used efficiently and customers receive a high level of service.

You will also support day-to-day sales and operational administration, including stock handling and order processing. Training will be provided for specific systems and internal processes where required. You will play a crucial role in keeping operations running smoothly and professionally across the business.

The ideal candidate will be confident on the telephone, highly organised, and naturally structured in their approach to managing tasks, bookings and deadlines. Attention to detail, strong communication skills and a positive, solution-focused attitude are essential.

Company Values

Be a team player Contribute to a positive company culture Attitude is everything

Key Duties and Responsibilities

Manage, plan and coordinate an electronic engineer diary, including booking, scheduling, job progression and invoicing Act as the central point of coordination between customers, the engineer and internal colleagues Take ownership of engineering jobs from booking through to completion Ensure efficient planning of routes, time allocation and job priority Stock management, including booking in goods and maintaining accurate records Processing and despatch of daily consumable orders Handling incoming calls in a professional and timely manner Supporting general sales and operations administration as required

Skills and Experience

Communication

Strong verbal and written communication skills Confident, professional telephone manner Ability to liaise clearly and effectively with customers, engineers, suppliers and colleagues
Organisation and Multi-Tasking

Excellent organisational skills with the ability to juggle multiple tasks Strong time management and prioritisation skills Ability to remain calm and structured in a busy environment
Attention to Detail

High level of accuracy in data entry, scheduling and invoicing Careful handling of operational and financial information
Problem Solving

Ability to identify scheduling or operational issues and proactively resolve them Comfortable making practical decisions within agreed processes
Technical Proficiency

Familiarity with Microsoft Office, particularly Outlook and Excel Experience using CRM systems and finance software such as Xero is desirable Comfortable learning and using in-house systems
Communication and Liaison

Act as a pivotal point of contact between customers, internal teams, external engineers and management Maintain accurate records across CRM and internal systems Deliver excellent customer service on every interaction, with clear follow-up and ownership

Benefits

Free onsite parking in central Cardiff Modern office environment in the city centre Working in a fast-paced, professional and supportive team Being part of a small, valued sales and operations team Free refreshments Company pension Training provided where required

Job Type

Full-time, Permanent

Location: Cardiff City Centre

Work Location: In person

Working Hours

Monday to Friday

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Free parking On-site parking Sick pay
Work Location: In person