Job Description

About Carelift Services Ltd

Carelift Services Ltd is a

family-run business

providing specialist lift services, including servicing, reactive maintenance, and installation works. We pride ourselves on delivering a reliable, personal, and high-quality service to our clients. (Check out our reviews- you will see for yourself!)

As a growing company, we place strong emphasis on

looking after our staff

, fostering a supportive working environment, and building long-term careers. Due to

continued growth and expansion

, we are now looking to add an Operations Assistant / Coordinator to our team- and we are very excited to have someone else join our team!

Role Overview

We are seeking a proactive and highly organised

Operations Assistant / Coordinator

to support the day-to-day office and operational functions of the business. This role is central to ensuring our engineers are effectively scheduled and supported across servicing, reactive maintenance, and installation works.

The successful candidate will be office-based in Norwich (or be willing to commute), must be able to drive, and will work closely with engineers, management, and clients to ensure smooth operational delivery.

Key Responsibilities

Coordinate and schedule engineers for: Planned service and maintenance Reactive and emergency call-outs Installation projects Act as a key point of contact between engineers, clients, and internal teams Monitor job progress and adjust schedules as required Maintain accurate records of jobs, schedules, and engineer availability Assist with general office administration and operational support Handle incoming calls and emails professionally and efficiently Support compliance, documentation, and reporting as required Occasionally travel to sites or provide support to engineers when needed Participate in occasional on-call across weekends and evenings (you do not have to be at home for this, a long as you have your mobile to hand and can access our works app and answer a phone call where you are.)

Skills & Experience

Previous experience in operations, scheduling, coordination, or administrative role (engineering or service-based environment preferred) Strong organisational and time management skills Ability to prioritise workload in a fast-paced environment Confident communicator, both written and verbal Good IT skills, including Microsoft Office (experience with scheduling systems is an advantage) Able to work independently while also working closely as part of a team Post Code knowledge of East Anglia

Essential Requirements

Full UK driving licence Ability to work office-based in Norwich Reliable, professional, and detail-oriented approach

Desirable

Experience working with field-based engineers or technical teams Knowledge of servicing, maintenance, or installation scheduling Familiarity with compliance or service reporting systems

What We Offer

A friendly, supportive working environment within a

family-run company

A business that genuinely values and looks after its staff Opportunity to be part of a growing company with long-term prospects Competitive salary (dependent on experience) Training and development opportunities Performance Based Quarterly Bonus Gym membership (or fitness / health based membership) For example this could be used for a Pilates membership instead if you'd prefer. Paid Team Days Out! Work hard, play hard! These are always normally within working hours (unless we're going for a Curry!) So far, we have done escape rooms, a summer fishing day, shooting, go karting and more!
Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Benefits:

Casual dress Gym membership On-site parking
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 01/04/2026