Job Description

About Us...

28 York Place is a hotel, bar and events venue located in the heart of Edinburgh's New Town, just minutes from Princes Street and within walking distance of many of the Capital's most popular attractions. With eight guest rooms, Bar28, and flexible meeting and function spaces, we offer a welcoming experience for guests, members, and event clients alike. As a small and friendly team, we're always evolving - and you'll play an important part in shaping how we grow.

We are now looking for a reliable and adaptable

Operations Assistant

to join our team. This is a hands-on and varied role that includes working across reception, housekeeping, bar service, and hotel administration - ideal for someone who enjoys variety and is confident turning their hand to different tasks.

About the Role...

As an Operations Assistant, you'll work across four key areas of our hotel operations:

Reception

- welcoming guests, managing check-ins and check-outs, handling enquiries, and supporting a smooth and friendly front-of-house experience.

Housekeeping

- cleaning and preparing guest rooms and public areas to a high standard, preparing breakfast, and helping manage linen deliveries and stock levels.

Bar Service

- preparing and serving drinks in Bar28, assisting with events, maintaining cleanliness and presentation, and promoting responsible service in line with licensing legislation.

Hotel Administration

- supporting day-to-day administrative tasks such as taking reservations, processing payments, assisting with event sales/planning, maintaining records, ordering supplies, and supporting the management team with operational paperwork and reporting.
This is a varied role that offers the opportunity to get involved in all aspects of the business. You'll be part of a small, supportive team where no two days are the same, and your contribution will make a genuine difference.

We are looking for...

A team player with a friendly, professional approach Someone with good attention to detail and initiative Strong time management and organisational skills Confidence using IT systems (e.g. email, Word, Excel, PMS and OTAs) Adaptability to the changing needs of a small business Experience in hospitality or bar work is desirable but not essential - full training will be provided A responsible approach to handling payments and guest information

In return, we'll give you...

12.60 per hour 21 hours per week, typically three days out of seven 28 days holiday entitlement (pro-rated: 16.8 days) Staff discounts Access to our full company benefits programme and wellbeing platform Enhanced contributions to employee pension (subject to eligibility) Uniform Ongoing learning and development opportunities

Next steps...

If you think you'd be a great fit for this role and would enjoy being part of our team, we'd love to hear from you. Please submit your CV and a short cover letter telling us a bit about yourself and your availability.

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 21 per week

Application question(s):

Please describe two or three skills or experiences that show you can manage different tasks effectively and maintain high standards in a busy hospitality environment. We use AI-identifying technology during screening, so please ensure your answer is written in your own words.
Work Location: In person