Job Description

Location: Penarth, UK

Company: FlowerBe Ltd

FlowerBe is a growing, dynamic e-commerce business, specializing in sending our customers posy flowers through the post. Our mission is to spread joy through the power of thoughtfully gifted flowers, and we are committed to excellence in both our products and customer service.

We are seeking a responsible, motivated and detail orientated Operations Assistant to join our team.

The ideal candidate will be computer literate, provide excellent online customer service and the ability to pack orders with care and precision. A self-starter who is punctual and able to work independently. Flower knowledge and experience of floristry is not required.

Key Responsibilities:

Customer Service-

Handle customer queries, order changes and complaints via email and social media in a professional and timely manner. Resolve related issues to ensure customer satisfaction. Assist customers and always maintain a positive, empathetic attitude.

E-Commerce -

Manage basic directed tasks on e-commerce platforms.

Operational Tasks and Dispatch-

Manage excel spreadsheets for daily orders and subscription orders.

Accurately pack orders and related products for delivery.

Assist with receiving and organising stock deliveries.

Maintain a clean and organised workspace.

Support other team members and departments as needed.

Requirements-

Customer service experience preferred

Language: English (required)

Work location: In person

Strong attention to detail and organisational skills

Ability to work in a busy environment and handle multiple tasks simultaneously.

Basic or better computer skills, including familiarity with email and Excel

A calm and positive attitude with a team player mentality.

Hours of work

Guaranteed 30 hours a week minimum. 9-5, Monday -Friday

Benefits-

National Living Wage pay

A friendly work environment

Flowerbe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job type, Full-time.

Monday - Friday mandatory.

---

Casual dress

Employee discount

Free Parking

Expected Start Date: 01/12/2025

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 23/11/2025
Reference ID: Operations Assistant Q4 2025
Expected start date: 01/12/2025