Job Description

About Overchain

Overchain is a London, Canada and Lithuania based technology company building a next-generation crypto and fiat payments platform for global businesses. We provide B2B clients with secure wallet infrastructure, crypto payment flows, on/off-ramp capabilities, virtual accounts, compliance integrations, and a powerful API suite. We operate at the intersection of traditional payments, foreign exchange, and digital assets - supporting merchants, brokers and fintechs across the world.

As we scale, we are expanding our Operations team with a motivated professional who wants to grow rapidly and work across a broad remit.

Role Overview

We are looking for an Operations Associate with 1-3 years' experience in payments, financial operations, or fintech operations. Experience in crypto is beneficial but not essential - curiosity, competence, and a willingness to learn matter far more.

This is a hands-on, varied role supporting all core operational functions: payment and wallet operations, reconciliation, merchant onboarding flows, compliance workflows, transaction monitoring processes, reporting, and internal tooling. You will also liaise with external partners (banks, VASPs, providers), help maintain operational documentation, and assist with platform testing before launch.

This role would suit someone who has worked at an EMI, PSP, brokerage, payments company or fintech and is comfortable handling operational detail while improving processes.

Key Responsibilities

Operational Support

Handle day-to-day operational tasks across fiat and crypto payment flows Support wallet creation, crypto send/receive processes, and transaction monitoring Manage operational inboxes, merchant queries, and cross-team requests Assist with incident tracking, coordinating with tech teams when needed
Reconciliations & Reporting

Perform daily reconciliations (fiat and crypto), investigating breaks and raising queries Assist with settlement processes, batch checks, and balance confirmations Produce operational reports for management, compliance and finance
Onboarding & Compliance

Support KYB/KYC workflows through Sumsub and linked providers Help ensure documentation, checks and approvals meet regulatory expectations Maintain accurate records and assist with Travel Rule and blockchain screening tasks
Process & Platform Improvements

Contribute to testing new features with our product and engineering teams Suggest and implement improvements to operational processes and documentation Help maintain SOPs, runbooks and training materials Assist with configuration of internal tools (HubSpot, Make.com workflows, etc.)
Cross-Functional Collaboration

Work closely with Operations, Compliance, Product, Engineering and external vendors Coordinate with banking partners, liquidity providers and technical integrators Support ad-hoc projects as the platform scales

Skills & Experience Required

Essential

1-3 years' experience in payments / fintech / financial operations Strong reconciliation knowledge and good attention to detail Understanding of payment flows (incoming/outgoing, settlement, ledgers) Excellent organisational skills and ability to prioritise Strong verbal and written communication Comfortable working in a fast-paced startup environment
Beneficial

Exposure to crypto operations or personal interest in digital assets Experience in PSPs, EMIs, FX brokers, CFD firms, or VASPs Familiarity with compliance tooling (Sumsub, Chainalysis), HubSpot, Make.com Basic understanding of APIs and operational testing Excel/Sheets proficiency or basic SQL knowledge

What We Offer

Competitive salary (40,000-50,000 depending on experience) Opportunity to grow quickly in a business scaling globally Exposure to crypto, payments, compliance, product and engineering Hybrid working environment in London The chance to be early in a high-growth infrastructure business
Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Company pension Cycle to work scheme Gym membership Private medical insurance Work from home
Work Location: In person