Job Description

London Permanent - Full Time
On Site



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About us

We are seeking a highly capable and strategically minded Operations Business Manager to support the COO in overseeing and optimizing day-to-day operations across our underwriting and insurance business. The role spans multiple international jurisdictions, including Bermuda, Ireland, and Abu Dhabi, and works closely with teams across Operations, Underwriting, Middle Office, and other corporate functions.



This is a key position that requires a deep understanding of insurance and underwriting operations, excellent analytical and communication skills, and the ability to drive operational excellence across a fast-paced, regulated environment.


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The role

We are seeking a highly capable and strategically minded Operations Business Manager to support the COO in overseeing and optimizing day-to-day operations across our underwriting and insurance business. The role spans multiple international jurisdictions, including Bermuda, Ireland, and Abu Dhabi, and works closely with teams across Operations, Underwriting, Middle Office, and other corporate functions.

This is a key position that requires a deep understanding of insurance and underwriting operations, excellent analytical and communication skills, and the ability to drive operational excellence across a fast-paced, regulated environment.


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Key accountabilities

Operational Oversight & Support:

+ Serve as a strategic advisor to the Group COO, helping to execute strategic and operational priorities, track deliverables, and coordinate business initiatives across geographies. + Work closely with Underwriting, Operations, and Middle Office teams to ensure efficient process flows, timely issue resolution, and adherence to service-level expectations.
+ Financial Management - oversee budgets associated with the COO, including change portfolio spend and support financial planning, forecasting, and reporting activities in partnership with Finance

Strategic Change:

+ Support the planning, coordination, and implementation of cross-functional strategic change initiatives. + Provide oversight across strategic change projects to track progress, identify risks, and ensure alignment to strategic objectives.
+ Contribute to the development of business cases and operating models to support long-term transformation.
+ Coordinate and manage the integration of operational and strategic initiatives across Bermuda, Ireland, and Abu Dhabi.

Stakeholder Engagement & Communication:

+ Act as a key advisor to COO, preparing and providing high-quality insights, briefings, reports and updates. + Act as a liaison between the Group COO and key internal teams, ensuring cross-functional collaboration and information flow.
+ In liaising with EA to Group COO, lead COO internal communications and engagement strategy.

Performance & Project Management:

+ Monitor KPIs and operational metrics to measure team performance, identifying trends and proposing improvements. + Lead adhoc projects on behalf of Group COO.

COO Team Coordination & Governance

+ Manage internal governance processes, ensuring timely delivery of key milestones and outputs. + Liaise with Executive Assistant on managing Group COO Board/Committee calendar, including co-ordination and collation of materials/input.
+ Contribute to Group COO led Committees as required.

People & Culture:

+ Work alongside HR and functional leads to help manage workforce planning, team structuring, and resourcing across jurisdictions. + Champion an inclusive, high-performance culture in operational teams, supporting the professional development of middle office staff.
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Skills & experience

Strong understanding of insurance and underwriting operations, with proven experience in a Lloyd's market or international insurance environment. Strong understanding of strategic planning, transformation delivery and governance processes. Excellent analytical, planning, and problem-solving abilities. Excellent communication (written and verbally) and influencing skills, with the ability to convey complex topics clearly to both technical and non-technical audiences. Experience supporting senior executives and influencing stakeholders at all levels. Highly organised, with the ability to manage multiple concurrent priorities in a fast-paced environment. Willingness to travel occasionally to Bermuda, Ireland, and Abu Dhabi as needed. Prior experience in operational or business management roles within the insurance/underwriting sector, preferably in multi-jurisdictional settings. #

Other

The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.


Apply by 01/09/2025


Reference: FID01521