Job Description

Make your mark at BRE!
BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
The Operations Coordinator supports the BPS Operations function by managing the processing, administration and reporting activities that underpin the delivery of BREEAM and other Building Performance Services products. The role ensures smooth certification workflows, accurate financial processing, and efficient operational support across schemes, systems and customer interactions.
Key Responsibilities

• Process assessment submissions and certifications in line with operational procedures
• Carry out administrative QA checks and generate certificates
• Make certification decisions for assessments under Administrative QA audit level
• Produce, issue and reconcile invoices, proposals and invoicing schedules
• Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
• Generate weekly operational reports, SLA and KPI data and correct data errors
• Support the review, editing and publishing of controlled documents and scheme resources
• Conduct income reconciliation and review historical invoicing
• Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
• Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
• Maintain document registers and controlled document portals
• Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
• Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery

What we are looking for

• Strong attention to detail with the ability to maintain accurate administrative and operational records
• Experience working within an administrative, operations or coordination role
• Confidence in following established procedures, workflows and compliance requirements
• Proficiency in MS Excel, including use of formulas and Pivot Tables
• Competent use of MS Word, Outlook, Teams and database-driven systems
• Ability to manage and prioritise a busy and varied workload
• Strong written and verbal communication skills for handling internal and external queries
• Ability to quickly learn new systems, tools and processes
• Experience generating reports, reviewing data accuracy and supporting financial administration
• Capability to work independently and as part of a wider team
• Comfortable managing customer or stakeholder enquiries through multiple channels (email, phone, live chat)
• Experience coordinating documentation, updating controlled records and supporting audit or quality processes.

BRE Benefits
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
Financial & Security Benefits
Pension scheme - 5% employer-matched contribution
Life assurance - 4x your basic salary
Enhanced maternity package
Health & Wellbeing
HealthPartners cashback scheme - Reclaim costs on prescriptions, physiotherapy, dental care, and more
Onsite facilities - Restaurant, nursery, and free parking, including at-cost EV charging points
Career Development
Learning & development - Free access to BRE Academy and our online learning platform
Professional membership reimbursement
For full details on our benefits, visit:
Work Location Options
Hybrid - This role offers a mix of home and office working. You will need to be within commuting distance of our Watford, as you will be expected to attend in person 2 times per week.
Note to Employment Agencies
At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
#LI-SH1

Skills Required