Job Description

Job Purpose:

To coordinate scheduled PPM's for several key customer accounts in line with service delivery KPIs.

Key Responsibilities & Accountabilities

Co-ordinating with Engineering Supervisor to ensure that all allocated customer's

PPM/ Sub jobs works have been planned accordingly as per scheduling agreement.

Contact all sites that require prior notice, and confirm engineer's attendance date

and time. Update engineer's planner accordingly.

Process task's that have been completed by the engineers into the correct LOC.

Troubleshoot problems arising with service deliveries and provide solutions or

work-around

Deal with ad-hoc customer enquiries.

Work with internal staff to ensure a professional and efficient delivery of the Service.

Liaise with customers, keeping the customer constantly updated during all stages of

the service delivery.

Raise relevant paperwork and maintain up to date information on the department's

computer system Opuz.

Ensure that client process guides are updated regularly for all assigned contracts.

Collating data as requested by the Service Delivery Manager

Required Skills

Customer Service Experience

Excellent communication skills with the ability to deal with internal and external customers

Excellent data entry and administration skills

Organisation, planning and priotitisation skills

Benefits

37.5 hours per week - 8am-4pm (Monday - Friday)

22 Days holiday per year plus bank holidays, offering you additional 1 day leave for birthday after 2 years service

Mobile Phone

City & Guilds Affiliated Training Programme

Private Medical Care or Alternative Cash Plan after 2 years service

Enhanced Sick, Maternity & Paternity Leave

24/7 Employee Assistance Programme

Employee Discount Scheme - saving up to 240 per month on food & groceries

Core Values Champions Rewards - peer nomination every quarter with reward vouchers for nominations

Annual development & review process