Job Description

About Tikkurila UK

Tikkurila UK is a leading paint production and distribution company, renowned for delivering premium products across multiple platforms. We are currently seeking a proactive and detail-oriented

Operations Coordinator

to join our dynamic Operations team.

This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions.

Key Responsibilities

Order Management

Handle customer communications regarding orders, deliveries, stock availability, and product queries. Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q. Manage Klarna payments and ensure accuracy of transactions. Monitor and manage back orders daily. Notify Team Managers of any out-of-stock items.

Email & Customer Communication

Process purchase orders received via email. Ensure appropriate delivery services and payment methods are applied. Respond to customer enquiries in a timely, professional, and accurate manner. Log, resolve, and follow up on customer issues and internal tasks.

Logistics Coordination

Coordinate daily with logistics partners regarding order dispatch and issue resolution. Handle claims related to damaged or failed deliveries, including documentation. Provide Proofs of Delivery (PODs) upon request.

Administrative Support

Track outstanding back orders and follow up as required. Report any stock inconsistencies to the Line Manager.

What We're Looking For

Minimum

2 years of experience

in operations and logistics. Strong IT skills and confidence with numerical data. Excellent written and verbal communication skills. Ability to work well under pressure - both independently and within a small team. Organised, self-motivated, and solutions-focused with a positive "can-do" attitude.

Working Hours

Monday to Friday, 08:00-17:00

40 hours per week

This is a

fully office-based role

located at our South Gyle site in Edinburgh.
Job Types: Full-time, Permanent

Pay: 25,807.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking On-site gym On-site parking Store discount
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

Edinburgh EH12 9GD: reliably commute or plan to relocate before starting work (required)
Experience:

Operations & Logistics: 2 years (preferred) Administrative: 2 years (preferred)
Work Location: In person

Application deadline: 18/07/2025