Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Are you an experienced operations professional seeking a dynamic role at the heart of Reading's retail landscape? The Oracle, a premier shopping, dining, and leisure Destination in the Thames Valley, is looking for a dedicated Assistant Operations Manager to join its vibrant team.



With over 100 shops, restaurants, and leisure facilities, The Oracle is a pivotal hub attracting millions of visitors annually, significantly contributing to the Town's economy and identity. This is a unique opportunity to play a crucial role in ensuring the seamless and efficient operation of a bustling retail environment, contributing to an exceptional experience for both tenants and over 13.6 million annual visitors.



This is a 12 month Fixed-Term Contract role.



The Operations Coordinator will assist Operations Manager in the delivery of facilities services to occupiers in one our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.



Team Structure



The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.



Key Responsibilities and Deliverables

Facilities Management - Supporting the Operations Manager to:

Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).



Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at The Oracle



Set and maintain the highest standard of performance for the administration, operations, and management of the landlords areas at The Oracle.



Proactively contribute towards the Destinations Health, Safety, Security and Environmental performance.



Ensure that on-site management of the The Oracle is undertaken in accordance with JLL's policies, processes, and procedures.



Ensure that all Facilities Management systems are kept compliant, up to date and managed effectively (eLogbook's, Riskwise).



Ensure all insurers requirements are met and oversee all accident, incident reporting, including insurance and statutory forms and procedures.



Support the Operations Manager in the management of the Service Partners through their managers.



Support the Operations Manager to ensure the delivery of Maintenance, Security and House Keeping provision along with their subcontracted services, ensuring they are managed to the performance standards required.



Support the Operations Manager in maintaining and exercising the Emergency Preparedness documents with Team Oracle.



Organise and co-ordinate fire evacuation and emergency response drills.



Engaging with all other departments and embrace being a part of Team Oracle.



Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day-to-day matters. Ensuring relevant information and advice is fed back and logs kept monitoring communications.



Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.



Assist in issuing work permits and manage this process at Westquay.



Assist in the management of buildings plant and equipment. Will be responsible for building management systems where appropriate.



Assist in developing and maintaining occupier handbooks.



Assist in the implementation of minor works



Required Qualifications, Skills and Experience

Commercial acumen



Stakeholder management skills and an ability to understand business ideas



Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a FM background



Supportive in driving operational business change and improvements



Ability to work on own initiative, to listen and willingness to learn.



Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.



Results and achievement orientated to high standards



Prior experience working in Facilities Management at a supervisory level or above, ideally in a shopping centre environment.



Strong organisation skills and excellent communication skills, both verbal and written



Good administrative and IT skills (Word, Excel and PowerPoint)



Resourceful and driven to achieve results



Knowledge of safety, quality, and cost risks



Preferably IOSH, or working toward IOSH Certification



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.