Job Description

Point of contact for incoming enquiries (via email and phone), ensuring all enquiries are dealt with promptly.

? Logging and tracking of customer service requests on Company's service software.

? Preparation and delivery of the completion documentation and service reports.

? Day-to-day management of service jobs ensuring that current status is properly updated based on direct communication with Customers and Engineers.

? Manage the scheduling of the service and installation work on the Company's service software.

? Updating the relevant Site and Customer's details and note on the Company's service software, ensuring that the contact, warranty, contract information is up to date.

? Supporting/working within the Engineering and Management teams to ensure compliance with current UK regulations and Governing Bodies, such as NSI, SafeContractor, ADSA and others.

? Working with Operations Manager to ensure relevant Risk Assessments, Method Statements and other site-related paperwork are completed according to the current H&S standards.

? To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.

? To carry out duties and responsibilities in accordance with Health and Safety Policy and relevant Health and Safety legislation.

Please submit your resume highlighting relevant experience to be considered for this position.

Qualifications

A good standard of general education, ideally to A Level standard including written English and or equivalent NVQ Level. Training in communication, customer service and business development would be useful.

Experience and Knowledge

? Experience working in a very fast-growth organisation.

? Prior experience in a Coordinator's role.

? The successful candidate will be a good communicator, able to articulate well both written and oral, professional, courteous, and have excellent administration skills.

? Fire and Security Services Sector and product knowledge would be useful but not essential. Relevant product training will be provided.

? Candidates will have a good understanding of the 'coordinating process' and ideally worked previously worked in a similar role.

? Advanced knowledge of Microsoft office suite in particular 'Outlook', Excel, Word, PowerPoint.

General Skills and Qualities

? Good communication, verbal and written

? Organisation and structure

? Attention to detail

? Good task and time management skills

? Self-motivated and driven

? Ability to work under pressure

? Capable of using own initiative to problem solve and provide alternate solutions

? Friendly and empathetic

? Positive can-do attitude

BS7858 Screening

All employees are subject to a security screening. This is a mandatory requirement for all individuals employed in a security environment. Employment will be subject to successful screening. All screening is carried out by a third-party vetting company.

BS7858 Vetting Requirements

? 5 years of employment verification

? 6-year credit search

? Proof of ID & UK right to work

? Proof of address

? Basic Disclosure

? Coverage of any 31+ day employment gaps (5 years period)

Job Types: Full-time, Permanent

Pay: 26,000.00-31,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 2 years (preferred) Administrative experience: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/07/2025
Expected start date: 03/08/2025