Job Description

Operations Coordinator - Hull Practice

Location:

Yorkshire Dental Suite, Hull

Hours:

Full-Time | Monday-Friday, 8:30 AM - 5:30 PM (Some flexibility required)

Reports To:

Head of Operations, Head of Compliance & HR Director

Start Date:

ASAP

About Yorkshire Dental Suite

Yorkshire Dental Suite is a multi-award-winning, patient-focused, and fast-growing dental group with a reputation for excellence, innovation, and five-star service. We're passionate about delivering outstanding dental care while creating an uplifting and professional environment for both patients and team members.Our

Hull Practice

is looking for a confident and capable

Operations Coordinator

to take ownership of day-to-day operations, team management, and compliance. If you're driven, organised, and thrive in a leadership role, this is your opportunity to join one of the most exciting dental brands in the UK.

The Role

As Operations Coordinator, you'll play a pivotal role in ensuring smooth, compliant, and efficient daily operations. This role requires a confident leader with a proven track record in dental practice management, strong CQC knowledge, and exceptional people skills.You will manage a team of 11 (including clinicians, dental nurses, and front-of-house staff), oversee schedules and diary management, and be the first point of contact for handling patient complaints and internal queries. You'll work closely with our

Head of Compliance

,

Head of Operations

, and

HR Director

to maintain standards and support performance goals.

Key Responsibilities

Oversee the daily operations of the Hull practice, ensuring everything runs efficiently Ensure all

CQC regulations

are met and maintained to a high standard Handle

audits, risk assessments, and compliance checks

with accuracy and organisation Lead, support, and manage a multidisciplinary team of 11 including front of house and clinicians Manage and coordinate diaries and schedules to maintain flow and reduce downtime Act as the

first point of contact for patient complaints

, ensuring effective and professional resolution Work collaboratively with the

Treatment Coordinator

to monitor and support practice performance and targets Maintain high levels of team communication, morale, and accountability Drive a respectful, professional culture within the team and wider business Support new staff onboarding and ongoing performance management Ensure confidentiality and professionalism are maintained in all sensitive matters Be flexible to occasional Saturday working (currently not open Saturdays but may change)

What We're Looking For

Minimum 2 years' experience in dental practice management

- essential

Strong understanding of CQC compliance

- essential Proven experience with audits, compliance procedures, and risk assessments Confident in managing a clinical and non-clinical team Highly organised and detail-oriented with strong time-management skills Able to handle complaints, difficult conversations, and team matters with professionalism Clear communicator who is approachable, confident, and calm under pressure Tech-savvy and able to work with dental software systems and practice tools A team player with a proactive, solution-focused mindset

The Ideal Candidate Is:

Process-driven

- you love structure, checklists, and staying ahead of deadlines

Bubbly and approachable

- your energy sets the tone for the team

Confident

- comfortable leading conversations, resolving issues, and driving change

Respectful and respected

- you know how to lead with both authority and empathy

Perks of Working at Yorkshire Dental Suite

Join a modern, fast-paced and ambitious practice with group-wide support Work with an inspiring leadership team Opportunity for ongoing personal and professional development Be part of one of the UK's most forward-thinking dental brands
Job Type: Full-time

Pay: 30,000.00-33,000.00 per year

Work Location: In person