Job Description

Operations Coordinator - Student Information Centre (20657-0925)

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Location
University of Warwick Campus, Coventry
Department
Estates
Position Type
Permanent
Salary
26,707 to 30,378 per annum
About the Role

For informal enquiries, please contact Louise Gower (Operations Deputy Manager, Student Information Centre) at

l.gower@warwick.ac.uk

Operations Coordinator, Student Information Centre

36.5 hours per week, 365 days of the year

Shifts between 07:00 - 22:00, 5 days over 7

Starting Salary is 26,707 per annum

Salary - employees normally progress by one spinal point each year until they reach the highest point in the grade.

About You
We're looking for an enthusiastic, self-driven individual with a strong focus on customer service to actively support reception and front-of-house duties, ensuring an exceptional experience for all.


The ideal candidate will have prior experience delivering top-tier customer service in hospitality and demonstrate effectiveness both independently and as part of a team. Strong administrative skills, particularly in hospitality, and impeccable organisational abilities are essential.


In this role, you'll play a vital part in ensuring outstanding service to our diverse clientele of 25,000 students and 100,000 conference attendees annually. Your responsibilities will include efficiently managing check-ins and check-outs, addressing inquiries, resolving issues, processing payments, managing bookings, and performing general administrative tasks.


You'll join a welcoming team within a dynamic and professional department, where adaptability and a customer-centric approach are key. Flexibility is required, as you may need to cover shifts at two reception desks during peak periods. Prior experience in a bustling, customer-centric environment and supervisory skills are crucial. Experience in hotel or student finance environments is advantageous.


Shift patterns may vary depending on business needs but currently include:

Term Time Shifts:

Weekdays 08:00 - 16:00, 12:00 - 20:00; Weekends 10:00 - 18:00.

Vacation Shifts

: Monday - Sunday 07:00 - 15:00, 14:00- 22:00.

For details on the experience and skills required, please refer to the

About the Department
The Student Information Centre housed within Senate House boasts an unparalleled scale, scope, and diversity within the hospitality industry. We oversee access to the 7479 bedrooms located on campus, setting us apart.


Operating seven days a week at the core of the campus, we are dedicated to assisting all Warwick University students, conference attendees, and staff with their needs, whether day or night.


Serving as the primary point of contact for Warwick Accommodation, Student Records, Student Finance, and various academic inquiries, we strive to deliver top-notch service on behalf of the University.


Our team members play a vital role in providing essential support and exceptional customer service to all individuals. The nature of the job demands flexibility, including shift work, weekends, and unconventional hours, totalling 362 days a year. Moreover, it necessitates making critical decisions independently during off-hours.


As part of our dynamic and professional department, you will collaborate within a friendly team environment, utilising your IT and communication skills to offer reception and administrative support.


https://warwick.ac.uk/services/reception/



About the University
We are a world-leading research-intensive university founded in 1965. We are ranked

67th in the world

and

10th in the UK.

92% of our research is rated world-leading or internationally excellent.*


Find out more about us on our website.

QS World University Rankings 2024, Research Excellence Framework 2021


How to Apply

CLOSING DEADLINE: Sunday 5th October 2025 at 23:55

To apply, please click "Apply" below and submit an application form by the closing deadline. You will be asked to include a CV and a cover letter.

Your CV should include:

Your education and employment history (including your most recent employment). Any other relevant experience (e.g. volunteering, extracurricular, etc.).

Your cover letter should explain:

Your motivations for applying to the role. Using examples, how you meet the essential and desirable criteria detailed in the

All essential criteria must be met by candidates who are invited to interview.


For guidance on writing a cover letter, see here.

Interview Date:

Week Commencing 20th October 2025

Desired Start Date:

24th November 2025

Please note application forms must be submitted before the stated deadline - you will not be able to submit after 23:55 (even if you opened the form earlier). Only applications submitted via our official careers portal (warwick-careers.tal.net) will be considered.



What we Offer
We provide a comprehensive range of benefits, including:

An attractive pension scheme. 26 days holiday plus University Christmas closure. Generous parental/adoption leave policy. Onsite childcare facilities. Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.


We are proud to be a Living Wage employer.



Our Commitment to Inclusion

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.


Find out more about our Social Inclusion work at Warwick.


We are also one of the six founder institutions of the EUTOPIA European University Alliance.

Safeguarding & DBS

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice. The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults). All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.


Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.



Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.