Job Description

About Us

A?Lings Group is a well-established, family-run home emergency service provider based in Wallington, Surrey. Since 2014, we have supported domestic customers across South London and Surrey with reliable and efficient services covering:

Plumbing Heating Drainage Electrical
We are accredited by Gas Safe, CHAS, NAPIT, TrustMark and the Water Jetting Association, and pride ourselves on offering a high-quality, customer-focused service 24/7. Our team is growing, and we're now looking for a proactive and detail-oriented

Operations Coordinator

to support our continued success.

Job Summary

We are seeking a detail-oriented and proactive Operations Coordinator to join our dynamic team. The successful candidate will play a pivotal role, working closely with the company directors, to ensure the smooth operation of our office, providing essential support across various administrative functions. This is a varied role suited to someone who enjoys structure, thrives in a fast-paced environment, and is comfortable taking ownership of their workload.

Key Responsibilities:

Fleet Management

- Track vehicle servicing, MOTs, insurance, fuel logs, and general maintenance schedules

Uniform & PPE Coordination

- Order and issue staff uniforms and safety gear; maintain stock levels

Training & Compliance Matrix

- Keep accurate records of staff training, qualifications, DBS checks, and renewals

Staff Performance Support

- Assist with monitoring engineer performance, job tracking, and reporting

Payroll & Finance Admin

- Support weekly payroll by processing timesheets, logging absences, and helping with invoice chasing and debt collection

Complaint Handling

- Assist directors with managing incoming complaints, gathering facts, and coordinating resolution

General Office Admin

- Support with scheduling, records management, document control, and ad hoc project tasks as required

Collaboration

- Work with team members to streamline processes and improve operational workflows.

About You

We're looking for someone organised, dependable, and confident in a coordinating or admin-heavy role--ideally within the trades, field service, or operations sectors.

Essential Skills & Experience:

Strong administrative and organisational abilities Excellent written and verbal communication skills Experience with Microsoft Office (Excel, Word, Outlook) Understanding of payroll, timesheets, or accounting basics Comfortable managing multiple deadlines and priorities Professional, approachable, and solutions-focused Proficient in data entry with a high level of accuracy. Strong organisational skills with the ability to manage multiple tasks simultaneously. Ability to work independently as well as part of a team in a fast-paced environment.

Desirable (but not essential):

Experience in a trade, facilities management, or service-based company Familiarity with engineer scheduling or CRM/job tracking software Understanding of basic compliance (DBS, training, vehicle checks) Experience using Job Logic software
If you are an enthusiastic individual looking to contribute to a thriving organisation while developing your career in operations, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: OpCo1
Expected start date: 04/08/2025