Job Description

About the Role

We're looking for a highly organized and proactive team member to support our day-to-day operations across stock management, customer service, scheduling, and communications. This role is ideal for someone who thrives on variety, loves keeping things running smoothly, and enjoys being the central point of contact for both customers and the team.

Key Responsibilities

Stock Management

Perform regular stock checks, including counting and updating stock sheets. Manage ordering and pricing of stock items. Organize and maintain shelving and storage areas. Handle returns, exchanges, and unpacking of deliveries. Oversee customer option orders, including regulations and communication. Cross-check build sheets with stock to ensure accuracy. Manage non-stock item listings and related communications.

Customer Service & Communication

Be a first point of contact by answering calls and handling enquiries. Manage inboxes including: admin@- general enquiries and supplier communications accounts@- trade-related queries miki@- customer and supplier conversations Provide build updates to customers and coordinate appointments. Send out customer review requests and follow-ups. Handle general enquiries with a warm, professional approach.

Social Media Support

Schedule posts and stories across platforms. Monitor and reply to comments and private messages to engage with our audience.

Scheduling & Coordination

Organize and coordinate schedules for: Builds and repairs Retro upgrades and valets Team holidays and customer visits Events and showroom activities

Supplier Liaison

Maintain positive relationships with suppliers, including in-person visits. Monitor and manage utility usage and waste disposal. Drive vehicles to 3rd party affiliates

Monitoring & Reporting

Track and report on key metrics such as: Build times Vans sold Resale activity

Who You Are

Organised, detail-focused, and great at keeping track of moving parts. Friendly, professional communicator--whether you're writing emails or greeting a customer. Tech-savvy and confident using systems, spreadsheets, and scheduling tools. Someone who enjoys working as part of a close-knit, collaborative team. A full clean driving licence holder, confident in driving VW Transporters from our work place to our affiliates
Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Day shift Monday to Friday No weekends
Experience:

Customer Service: 1 year (preferred) Office Administration: 1 year (preferred)
Licence/Certification:

clean driving licence (required)
Work Location: In person