Job Description

About the Role

We're looking for a proactive and organised individual to join our team as an Operations & Customer Service Lead. This is a key role within our 3PL (third-party logistics) warehousing and logistics operations, working closely with customers, hauliers, couriers, and our Warehouse Team to ensure smooth, cost-effective, and timely deliveries.

Key Responsibilities

Manage daily orders and act as the primary link between our customers and the Warehouse Team

Coordinate collections and deliveries with hauliers and couriers, sourcing competitive rates to support cost efficiency

Serve as the first point of contact for all transport-related and customer service queries

Ensure all transport documentation, such as delivery notes and PODs, is completed accurately and on time

Handle and resolve courier claims, maintaining accurate records and ensuring swift resolution

Office Team Leader - support and guide office staff with day-to-day tasks, ensuring efficient and collaborative team operations

What We're Looking For

Proven experience working in a 3PL (third-party logistics) office environment, with a strong background in customer service, logistics, and transport coordination

Excellent communication and organisational skills

Ability to manage multiple priorities in a fast-paced environment

Strong attention to detail and a proactive, problem-solving approach

Confident using WMS systems and other portals to track deliveries, manage documentation, and communicate effectively with senior management

Why Join Us?

At Goodwill Solutions, we are building a better future, through strong teamwork, meaningful community impact, and sustainable growth. If you're ready to take on a pivotal role in a growing organisation that values people and purpose, we'd love to hear from you.

To Apply:

Please send your CV and a short cover letter to by

31st August 2025

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension On-site parking
Application question(s):

What warehouse management systems (WMS) or technologies are you familiar with?
Experience:

Customer service: 4 years (preferred) Logistics: 4 years (preferred)
Work Location: In person

Application deadline: 31/08/2025
Expected start date: 08/09/2025