Job Description

Job Overview

We are seeking a proactive and organised Operations Assistant to support our daily business functions. This role involves providing administrative assistance, managing communication channels, and contributing to the efficiency of our operations. The ideal candidate will possess excellent communication skills, be detail-oriented, and capable of handling multiple tasks in a fast-paced environment. Fluency in both English and Spanish is highly desirable to facilitate effective communication with diverse clients and team members.

Duties

Perform accurate data entry to maintain up-to-date records and databases Assist with customer enquiries via phone and email, demonstrating professional phone etiquette Support team members with administrative tasks such as scheduling and document organisation Analyse operational data to identify trends and opportunities for process improvements Engage in upselling activities to promote additional products or services where appropriate Communicate effectively with clients and internal teams in both English and Spanish Contribute to maintaining a positive and professional image of the organisation through excellent communication skills Support the implementation of operational procedures and assist in their optimisation

Skills

Proficiency in data entry and basic analysis skills Bilingual fluency in English and Spanish is preferred; bilingual candidates will have an advantage Strong communication skills, both verbal and written, with excellent phone etiquette Ability to handle multiple tasks efficiently within tight deadlines Demonstrated ability to upsell products or services tactfully and effectively Multilingual abilities are considered a significant asset for this role Organised with keen attention to detail and problem-solving capabilities
This position offers an engaging opportunity for individuals eager to develop their administrative and operational skills within a dynamic organisation.

Job Types: Full-time, Permanent

Pay: 24,500.00-26,000.00 per year

Benefits:

Casual dress Free parking On-site parking
Work Location: In person