Job Description

Charity:

Concordia

Location:

Portslade Office (with national and international travel)

Role Type:

Permanent, Full-time

Salary Range:

NJC PO 1- PO2 35,745 - 40,221

Working Hours:

FTE, 35 hours per week. It is also expected that the post-holder will fulfil any occasional additional duties during evenings and weekends as required and work flexibly to do so.

Benefits include:

25 Days holiday + extra day with each year of service (up to 5 years)

Flexible working

Fruit, Tea & Coffee

Social activities

Free onsite parking

Pension

We are seeking a dynamic and proactive Operations and Data Analysis Manager to join our team. Working closely with the Operations Director, you will provide day-to-day leadership and support to the Commercial Operations team, with a strong focus on data management, reporting, and driving operational efficiency.

Who are Concordia?

Our vision is a world of

peace

,

prosperity

and

opportunity

Concordia exists to promote and build international peace and equality. We do this through cross cultural work and volunteer placements.

Between 1943-2024, Concordia supported an estimated three-quarters of a million people to take part in activities and projects that support communities both in the UK and across the globe. Whether bringing people from overseas to the UK, or sending UK citizens abroad, we aim to provide life-changing opportunities.

Today, we continue to place international workers on UK farms to carry out a range of seasonal work, as well as helping to bring in harvests and feed the nation while enabling prosperity for the communities of workers back home. We also facilitate volunteer placements, for individuals and groups, specialising in international and cross-cultural exchange.

Our Vales:

Kind

Our focus is on the

wellbeing

of everyone who participates in our programmes so they have a positive, fair and rewarding experience. We ensure a high degree of attention to detail for every person who takes part and their individual needs.

Courageous

We are courageous and

stand up for individuals

, making sure everyone benefits from our programmes. We engage constructively with governments and other key stakeholders to ensure our programmes are robust and ethical.

Impact

We empower individuals from diverse backgrounds, which in turn

supports communities

locally and internationally. Our initiatives focus on individual impact, creating a ripple effect of positive change that carries across the world.

What does being an Operations & Data Analysis Manager at Concordia look like?

The Operations Manager will work to review and enhance Concordia's Seasonal Workers Programme (SWP). They will ensure effective management and administration of all SWP processes and represent Concordia at international events and network meetings.

This role requires an individual with highly effective organisational and administrative skills, as well as an aptitude to see and act on new opportunities for development. We are looking for a creative individual with high standards and, the ability to manage multiple tasks and who can communicate with passion and enthusiasm.

In this role you'll:

Support the Operations Director in implementing and delivering the Concordia commercial strategy, ensuring all agreed objectives and programme targets are met. Work closely with the fellow Operations Manager, providing mutual support and cover when required, to ensure effective day-to-day leadership of a 12-member operations team (six per manager) while fostering collaboration, accountability, and high performance. Monitor operational performance closely through dashboards, ensuring KPIs are achieved and consistently reviewed. Develop and maintain trusted relationships with Growers and Concordia recruiters to ensure long-term partnerships. Handle enquiries and resolve complaints from workers promptly and courteously, ensuring positive outcomes where possible. Manage the overseas recruitment process Ensure Seasonal Worker Scheme rules are adhered too. Coordinate and deliver the annual Concordia Recruiter Conference, providing operational and presentation support to the Operations Director. Support the Operations Director with preparation and participation in external audits Ensure Seasonal Worker Scheme rules are adhered to Drive improvements in reporting and data visibility by enhancing the use of the bespoke database system. Produce regular and ad hoc reports to track commercial performance against targets, drawing insights from CRM systems and multiple data sources. Lead overseas Agent Audits as required - international travel involved. Analyse Seasonal Worker survey results and generate clear reports highlighting key trends in satisfaction and operational challenges. Where necessary identify ways to improve worker welfare. Management of the transfer process Support the Operations Director and wider team in making commercially sound and informed decisions. Demonstrate a personable, approachable management style, with proven experience leading, motivating, and developing teams

Is this the role for you?

Are you a highly organised and motivated individual with excellent administrative skills?

Can you spot and act on opportunities for growth?

Are you creative, detail-orientated and able to manage multiple priorities while communicating with passion and clarity?

Are you committed to high standards and continuous improvement?

Are you willing to work evenings and weekends?

Would you like to travel the UK and internationally for Concordia?

We're looking for a candidate with proven experience in a fast-paced, target-driven operations environment. You'll bring strong multitasking and communication skills, a track record of driving performance improvements, and advanced Excel capabilities including reporting with macros and database connections.

A full driving license and use of a suitable vehicle would be advantageous but not essential.

Do you have the skills we are looking for?

Do you have excellent IT skills including strong experience with Microsoft Excel and Word? Are you excellent at interpersonal influencing and negotiating with the ability to delegate effectively? Do you have very strong verbal and written communication skills? Are you highly organised with the ability to prioritise? Do you have proven time management skills? Can you analyse, interrogate and report on large amounts of data? Are you pragmatic and solutions focused? Are you conscientious, flexible and adaptable? Are you resilient under pressure? Can you commit to the vision and values of Concordia? Will you demonstrate the values of Concordia and be Kind and Courageous?

So, are you the candidate we are looking for?

How to Apply:

Send cover letter stating how you meet the person specification criteria (no more than 2 A4 pages) and a CV to concordiahr@omnygroup.co.uk

Closing date for applications:

17.00 on Friday 7th November 2025

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us by 28th November, please assume that your application has not been successful on this occasion.

Safer Recruitment:

Concordia is committed to safeguarding and protecting the client group that we work with and promote safer working and safeguarding practices within the workplace. All posts are subject to a safer recruitment process, including an enhanced disclosure check and vetting checks. We expect all applicants and employees to share this commitment to Safeguarding duty.

This job description outlines the role as it is currently defined. The organisation regularly reviews and updates job descriptions to reflect evolving needs. Any changes will be discussed with you during this process. While the organisation strives to reach mutual agreement on modifications, it reserves the right to implement changes to your job description following consultation.

Job Type: Full-time

Pay: 35,745.00-40,221.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

As this role is office based, are you within a commutable distance to the Portslade office? Do you have experience managing an established team, conducting 1-2-1s and performance management? How would you describe your data-processing and report creation ability? Are you able to travel internationally between December and February? How do you handle meeting tight deadlines? How do you ensure you meet your targets?
Experience:

team management: 2 years (preferred) Operations management: 2 years (preferred)
Work Location: In person