Job Description

We are seeking a highly motivated Operations Data Analyst to join our Clinical Innovation and Research team at VOY / MANUAL. This role is crucial for enhancing our operational capabilities through technical expertise and innovative solutions. As a key player in our mission to improve human health, you will focus on automating operational processes, building and maintaining simple data pipelines, integrating various software platforms, and leveraging data to drive operational efficiency.

What you'll do

Technical Process Development: Design, build, and implement automated workflows across various software platforms (e.g., CRM, survey tools) to streamline operations and enhance user experience. API Integration: Utilise low-code/no-code tools like Zapier and other API methods to connect different software applications, ensuring seamless data flow and operational synergy. Data Management: Extract and synthesise data from our data lake using SQL and Looker, transforming it into actionable insights that support decision-making and operational improvements. Monitoring and Reporting: Track the performance of automated systems and workflows, providing regular updates and insights to stakeholders on operational efficiency and project milestones, including dashboard development. Feedback Loop Automation: Create and maintain effective feedback loops between systems to ensure efficient communication and data exchange. Collaboration with Cross-Functional Teams: Work closely with operational, customer experience/support, clinical and data science teams to build effective products efficiently. Continuous Improvement: Identify opportunities for process optimisation and implement best practices to enhance overall operational effectiveness, including ownership of continuous improvement projects from conception to implementation.

What we need from you

Proficiency in SQL for data extraction and management, with the ability to analyse data and present it in operational formats. Experience with low-code/no-code platforms (e.g., Zapier, Pipedrive, CRM systems) for building workflow automations. Familiarity with API work and system integration to enhance operational processes. Experience with data visualisation tools (e.g., Tableau, Looker) for comprehensive reporting and monitoring. Analytical Skills: Strong ability to analyse data and workflows, focusing on creating efficient operational processes and identifying optimisation opportunities. Team Collaboration: Excellent communication and interpersonal skills, with a proven ability to work effectively in cross-functional teams. Adaptability: Comfortable navigating complex problems and ambiguity, with a proactive approach to finding solutions.

Ideal profile

Bachelor's degree in Sciences, including Engineering, Computer Science, or a related field preferred. 2+ years in an operational or technical role, preferably within a fast-paced environment such as a startup. Proven track record of building and optimising workflows that enhance customer experience and operational outcomes. Ability to build creative, customer-first solutions by understanding and empathising with customer needs and perspectives. Familiarity with programming languages and tools used for managing relational and non-relational databases is a plus. Eagerness to learn and develop operational skills in a hands-on environment. Interest in operations, start-ups, or digital health environments. * Note: Clinical experience is not necessary; this is a technical operations role focused on improving efficiency through technology.