Job Description

About the Role

We are looking for a motivated and detail-oriented

Sales Operations Data Analyst

to join our growing international team.
This role is ideal for someone who enjoys turning data into business insight, improving operational efficiency, and supporting both sales and customer service performance through analysis and process optimization.

Key ResponsibilitiesData Analysis

Collect, organize, and analyze sales data to identify patterns, trends, and growth opportunities. Develop and maintain sales performance reports, dashboards, and forecasts to support data-driven decision-making. Design and implement secure and efficient data collection systems, ensuring data accuracy, integrity, and compliance. Create regular reports and visualizations to communicate insights and highlight areas for improvement. Provide data-driven recommendations to optimize sales, marketing, and operational strategies.

Customer Service & Operations

Manage incoming orders, including processing, cancellations, product returns, and exchanges, ensuring timely and efficient fulfillment. Handle customer inquiries and complaints to enhance customer satisfaction and retention. Gather and analyze customer feedback from digital channels (email, social media, etc.) to identify service improvement opportunities. Develop and implement systems and workflows to improve departmental efficiency and consistency. Leverage AI tools and automation to streamline processes and support the company's digital transformation.

Sales Support

Support the sales team by providing performance data, customer insights, and analytical tools. Assist in sales planning, forecasting, and strategy evaluation. Maintain effective communication with internal teams to ensure data alignment and reporting accuracy.

Qualifications & Requirements

Proficiency in

Excel, SQL, Tableau

, or similar data visualization and analysis tools. Basic programming skills in

Python, R, or SQL

preferred. Experience using

CRM, helpdesk, or ERP systems

for data reporting and process tracking. Strong analytical thinking and problem-solving skills, with great attention to detail. Bachelor's degree in

Business, Economics, Statistics, Marketing, or a related field

; Master's preferred. Excellent communication and time management skills.

Career Growth

You'll work closely with cross-functional teams and senior management, gaining exposure to strategic decision-making, business analytics, and digital transformation projects.
This position offers clear growth opportunities in business operations, data analytics, and management roles.

Job Type: Full-time

Pay: 27,600.00-36,000.00 per year

Benefits:

Employee discount
Work Location: In person