Job Description

Operations - Deputy General Manager

Are you a seasoned hospitality professional ready to shape the future of Cwrt Bleddyn?

Join our senior leadership team and help us transform this historic estate into South Wales'

first truly independent 4-Red-Star Hotel. You will lead by example - hands-on, front-of-house, and alongside your team of managers and crew - to deliver an experience that embodies our mission:

Eat Well, Sleep Well, Feel Well - One Life, Live It Well.

About Cwrt Bleddyn

Nestled in the rolling hills of the Usk Valley, Cwrt Bleddyn Hotel, Spa & Events Centre is a landmark of historic charm and natural beauty.

As we embark on our journey toward an independent 4-Red-Star rating, our focus is on elevating every guest interaction and crafting lasting memories.

Position Overview

As Operations - Deputy General Manager, you will play a pivotal role in leading the day-to-day operations of Cwrt Bleddyn Hotel & Spa. Reporting directly to the General Manager, you will ensure that every aspect of the hotel, spa, and events runs with precision, consistency, and excellence. Your remit includes delivering exceptional guest experiences, maintaining operational efficiency, and executing the strategic vision set by the Board and General Manager.

You will lead by example--visible, hands-on, and fully engaged with your teams. Through clear communication, high standards, and collaborative leadership, you will mentor department heads, foster a culture of accountability and pride, and drive continuous improvement across all touchpoints.

Key Responsibilities

Lead managers and their teams in across the operations of the hotel, spa and events, fostering a culture of excellence Deliver a warm, personalised welcome and guide each guest through an exceptional stay Oversee service standards, ensuring accuracy, efficiency, and attention to detail at every touchpoint Collaborate with chefs and event planners to execute flawless menus and bespoke events Maintain immaculate presentation of all public and guest-facing areas Drive team training, performance reviews, and development plans to support career progression

Qualifications

Minimum 2-years of managerial experience in a hotel, restaurant, or events environment Natural leader with strong communication skills and the ability to inspire teams Exceptional organisational skills and the capacity to thrive in a fast-paced setting Passion for hospitality, with a focus on delivering personalised service Hands-on approach: willing to step in wherever needed and lead from the front

What We Offer

A competitive wage 40% staff discount on dining, spa treatments, and overnight stays Ongoing professional development, certifications, and clear career pathways Wellbeing perks, including fitness, and spa access A supportive, family-oriented culture with regular team events and recognition

How to Apply

Please send your CV and a brief note on your favourite favourite hotel to stay at, and the biggest event/wedding you have led to:

generalmanager@cwrtbleddyn.co.uk

by midnight on 31 August 2025. Early applications are encouraged - this is a rare opportunity to join us at the start of an exciting era.

Not the right fit? Explore roles in Spa Therapy, Events Coordination, Housekeeping, and Kitchen Support.

Job Types: Full-time, Part-time, Permanent, Apprenticeship

Pay: 29,000.00-34,000.00 per year

Additional pay:

Bonus scheme Loyalty bonus Tips
Benefits:

Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking Gym membership On-site gym On-site parking Paid volunteer time Referral programme
Schedule:

10 hour shift 12 hour shift Day shift Every weekend Holidays Night shift
Ability to commute/relocate:

Usk NP15: reliably commute or plan to relocate before starting work (required)
Application question(s):

Is your Work Ethic Exemplary?
Education:

A-Level or equivalent (preferred)
Experience:

Managerial : 2 years (required)
Language:

English (required) Welsh (preferred)
Licence/Certification:

Level 2 Food Hygiene Certificate (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/08/2025
Reference ID: ODGM04 Aug 2025
Expected start date: 31/08/2025