Job Description

VANRATH are delighted to partner exclusively with a renowned luxury hospitality group to appoint a Operations Director. This individual will lead and support a portfolio of large high-performing hospitality venues (4-10 locations). This is a pivotal leadership role, responsible for driving operational excellence across the Group.
This is an "eyes-on, hands-off" role - you'll be deeply aware of the numbers and operational performance of each unit without needing to micromanage. You'll act as a mentor and coach to General Managers, enabling them to thrive while maintaining accountability on KPIs, financials, and guest satisfaction.
With expansion underway, we're looking for an Operations Director who can help scale our success - not just in numbers, but in culture, leadership, and guest experience.
This search is exclusive to VANRATH
What's in it for you?

• Excellent salary
• Performance-related bonus (LTIP - Long Term Incentive Plan)
• Additionals
• Staff benefits and group discounts
• Free parking
• Supportive, ambitious team with scope to shape strategy

What you'll do
Oversee daily operations of 4-10 venues across the group, ensuring consistency and performance across all locations.
Lead, coach, and mentor General Managers to elevate team performance, foster leadership, and support professional development.
Monitor and interpret key performance indicators (KPIs) and P&L reports; make data-informed decisions to improve efficiency and profitability.
Maintain a deep understanding of each unit's financial and operational performance.
Collaborate with the executive team to shape business strategy, brand positioning, and future growth opportunities.
Ensure venues operate in line with brand standards and customer expectations - from service quality to ambiance and cleanliness.
Drive innovation and efficiency in operations, cost control, and supplier relationships.
Instil and maintain a positive, inclusive, and performance-led culture across all teams.
Maintain awareness of market trends and competitor activity, proposing adjustments to maintain competitive edge.
About you

• A proven track record in hospitality operations or property/venue management with multi-site oversight being preferred

Demonstrated ability to manage P&L and operational KPIs across multiple sites.
Natural mentor and leader - able to guide GMs and develop talent in a supportive and structured way.
High emotional intelligence with a strategic mindset.
Comfortable with fast-paced environments and scaling operations while maintaining quality and culture.
For further information on this vacancy, please apply via the link below or contact Jack Groves in the strictest confidence.
Fantastic service. Chanel was one of the most helpful and communicative people I have ever encountered. I managed to secure a better role and pay increase. I would highly recommend vanrath and their fantastic representatives for anyone looking a new career prospect.
I have worked with Vanrath for just under a year now, and I have to say, the people working their are great at what they do. Any problems, questions, or anything else I ever had, they were always very quick to help me with them.
I would highly recommend Vanrath. Very quick response to my application. I have been working with Dan, who has been extremely dedicated to finding me a role that was best suited to my future career development. He has kept me up to date with every stage of the process. I am now starting a great role, thanks to Dan who has provided a positive experience in this transition.
Working with Mark McAdams was an exceptional experience! He was highly professional, communicative, and genuinely cared about matching me with the right opportunity. Thanks to his efforts, I landed a fantastic job that perfectly aligns with my skills and aspirations. I wholeheartedly recommend Mark to anyone seeking IT opportunities.

Skills Required