Job Description

Role: Operations Director
Location: Leeds, Perivale & Bardon, (regular travel is required to all 3 locations)
Salary: 110K - 120K, DOE, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week. Mon-Fri operating within core hours. (Some flexibility may be required for out of hours or weekend working on occasion)
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.6 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We're looking for a dedicated and people-focused Operations Director to lead our direct-to-customer fulfilment centres in Bardon, Leeds, and Perivale. You'll work cross-functionally to ensure smooth, reliable operations that put patients and customers first. This role is all about driving operational excellence and building a high-performing team culture where individuals are empowered to take initiative, grow their skills, and embrace continuous improvement.
What's in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you'll be doing?

• Build and lead the operational team across our fulfilment centers, fostering a culture of high performance, trust, and continuous learning.
• Lead the development and the execution of the operational strategy, while engaging and guiding the operations team throughout the journey.
• Drive world-class performance across key operational KPIs, including operating cost, customer lead time, and order accuracy setting high expectations and holding the team to the highest standards
• Champion business continuity planning, ensuring robust operational resilience and the ability to respond effectively to change or disruption
• Drive world-class performance across key operational KPIs, including operating cost, customer lead time, and order accuracy setting high expectations and holding the team to the highest standards.
• Drive the automation strategy and continuous improvement initiatives across fulfilment sites, identifying opportunities to optimise systems and reduce costs.
• Manage relationships with our operations third-party partners, including our automation partner, to ensure seamless integration and performance delivery.
• Lead the planning of scalable and resilient fulfilment operations to meet the growing demand of both NHS patients and private customers.
• Partner with peers in tech, product, finance and commercial to ensure operations are effectively supported in delivering scalable and aligned solutions.
• Champion clinical governance and regulatory compliance in all operational processes.
• Champion business continuity planning, ensuring robust operational resilience and the ability to respond effectively to change or disruption.
• Champion frontline and customer perspectives to ensure SLT decisions are grounded in real-world operational impact

Who are we looking for?

• A proven operations leader with deep knowledge of e-commerce logistics, especially in pick-pack-ship environments.
• Technically sound and forward-thinking, with a deep understanding of warehouse automation and technology integration.
• Commercially minded with a proven track record of managing budgets and making data-driven decisions
• Proven leadership experience in e-commerce, retail, or consumer healthcare operations.
• Demonstrated success in scaling operational teams and distribution networks.
• End-to-end understanding of the supply chain, including import processes and automation.
• Experience partnering with teams such as technology and product to drive operational excellence in fast-moving, sometimes ambiguous environments.
• P&L ownership with a track record of delivering commercial success.
• Experience or a strong understanding of the parcels and delivery industry is highly beneficial, particularly regarding final-mile logistics and service standard.
• A strong, people-first leader with experience in building empowered, high-performing teams.

What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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