Job Description

Our purpose is to cultivate extraordinary experiences for employees, customers and clients. We have an exciting opportunity for an experienced operations leader to join our award-winning team.

We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our senior leadership team.

For a Strategic Leadership Briefing Pack please email sharon@ethosfarm.com

Role purpose

Accountable for leading co-creation and delivery of our strategy and differentiated product across our Retail and Front of House portfolio.

The role includes leading, inspiring and caring for operational teams, managing exceptional client relationships and working collaboratively as part of the Strategic Leadership Team.

Accountable in collaboration with our Operations Director - Aviation and Rail & COO for delivering an optimum operating model across People Solutions.

Key responsibilities

Lead and inspire our operational teams working across our retail and front of house portfolio to build a highly capable and engaged team with a great reputation. Co-create and deliver our retail and front of house strategy to deliver great experiences for all our people and outcomes that delight our clients and their customers. Build and maintain strong relationships with clients, and internal and external partners. Support the client in scoping their requirements, success measures, solutions and identifying risks and mitigations. Develop high quality, impactful and sustainable solutions and products in line with the client requirements and proposal. Manage the delivery of contracts to ensure they are within budget and meet client expectations. Use data and actively understand the marketplace, current industry trends and emerging strategies. Identify new business opportunities with existing and new clients. Develop and write technical and commercial proposals in response to client requirements and mobilise new contracts. Lead and/or partner on delivery of internal strategic projects and initiatives and provide expertise on relevant consultancy projects. Build strong relationships with our Ethos Farm Americas team to share best practise and drive consistency and efficiency where applicable. Work collaboratively as part of the Strategic Leadership Team providing support and challenge to peers to achieve the best outcomes for our people, clients and business. Enable a culture where our people are at the heart of everything we do, feel psychologically safe, have opportunity to excel and where our Company Values are demonstrated every day. Deliver all business practices safely, ethically, sustainably and in compliance with legislation. Identify areas for improvement and implement changes to improve outcomes and enhance efficiency. Identify and share learning opportunities to continuously improve our impact. Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.

Required knowledge, skills and experience

Essential:

Right to Work in UK. Experience of operating at Head of, or Director level in a similar sized business. Experience of successfully leading large front line operational teams across multiple locations. Experience across the disciplines of safety, compliance, budget management and operations, ideally within retail, estate management, residential or similar industries. A strategic mindset with proven experience of developing and delivering differentiated products and services. Significant experience of stakeholder management, often in complex and matrix situations. Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality. Highly resilient with the innate ability to navigate ambiguity. Proven capability to deliver high quality outputs. Ability to lead and inspire others and provide meaning. Demonstrated values and ways of working aligned to our Company Values and Purpose.

About Ethos Farm

We're award-winning specialists in Employee Experience and Customer Experience, providing consultancy services, learning, people solutions and innovation, data & insights globally.

We work with leading brands across sectors including aviation, retail, rail and real estate, to cultivate and nurture thriving cultures and to overcome some of their most complex challenges.

Our purpose is to cultivate extraordinary experiences for employees, customers and clients.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

We work together We deliver the best for our clients, customers and each other. We deliver extraordinary service We inspire and leave a brilliant impact. We see opportunity We find solutions to exceed expectations. We are inclusive and kind We value the contributions and part we all play. We have fun We raise smiles and love what we do.
Job Type: Full-time

Pay: 85,000.00-92,000.00 per year

Benefits:

Company events Company pension On-site parking
Ability to commute/relocate:

London W14: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Experience of successfully leading large front line operational teams across multiple locations?
Experience:

Head of, or Director : 3 years (preferred)
Work Location: In person