Job Description

Staring Salary

27,500

rising to

29,200

based on satisfactory completion of a 6 month probation period.

Role Purpose

The Operations Executive is integral to the seamless execution of our holiday program. The role demands strong organisational skills, meticulous attention to detail, and a commitment to delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities:

Holiday Operation

Own all logistics of holiday packages, prioritising guest experience. Produce precise tour documentation for suppliers and Cruise Directors. Build strong relationships with suppliers and Cruise Directors. Efficiently manage late changes, keeping all suppliers informed. Deliver real-time support to guests and tour managers. Effectively resolve holiday disruptions. Actively support in crisis management and 24 hours on call support Manage transport and accommodation logistics, keeping suppliers informed. Maintain professionalism to ensure an exceptional guest experience. Conduct product familiarisation trips to evaluate and enhance tour quality. Offer feedback and recommendations for product improvements based on operational insights. Monitor and communicate FCDO updates impacting tours. Collaborate cross-departmentally, upholding Riviera Values.

Supplier Management

Accurately manage invoicing and reconciliation. Maintain financial records and support budget tracking.

Content & Documentation

Develop and update operational content for internal and external use. Ensure clarity and accuracy in guest documentation.

Skills & Experience

Excellent communication across departments, with guests, suppliers and Cruise Directors Languages preferred but not essential. Strong organisational and multitasking skills. Proven experience in customer service or travel operations. Proficient in Microsoft Excel and Office applications Calm under pressure with effective problem-solving skills.
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Cycle to work scheme Employee discount Free parking Health & wellbeing programme Work from home
Work Location: Hybrid remote in Burton-On-Trent DE14 1SP