Job Description

Penned

is a fast-growing tech-meets-tradition company using handwriting robots to bring back the lost art of personal touch at scale. From handwritten letters to high-end card campaigns, we help brands forge deeper customer connections -- powered by robotics, but delivered with a personal touch.
Visit https://penned.uk to see more.

We're now hiring our first

Operations Executive

to help power the day-to-day magic behind our campaigns -- a unique blend of tech, operations, and hands-on production. This is a vital role that will grow as the company grows.

What You'll Do

Campaign Execution

Manage the full lifecycle of client campaigns -- from setup, robot configuration, and QA to physically stuffing, stamping, and posting finished letters/cards.

Robot Operations

Operate and maintain our growing fleet of handwriting robots -- ensure they're always running smoothly, troubleshoot issues, and work with the owner to improve reliability and output.

Client Success & SLA Management

Keep an eye on campaign timelines and client expectations. Communicate internally to ensure we deliver exceptional service and meet SLAs across multiple client accounts.

Process Improvement & Office Support

Spot inefficiencies or bottlenecks in how campaigns are managed and fulfilled. Bring ideas and help implement smarter ways of working.

Scalable Impact

This is not just an ops role -- it's a foundational opportunity with growth into running full client contracts, managing new hires, scaling infrastructure, and playing a pivotal role in the future of the company.

Office Support

Support in day to day help in the office with the owner, such as stationery management, lead generation, postage and inbound enquiries.

Who You Are

Tech-literate

- Comfortable with modern tech and curious about hardware, automation, and robotics.

Hands-on

- You're as happy folding paper (we have a machine for this) and applying stamps as you are tweaking robot setups or mapping campaigns.

Self-motivated

- You'll often be working solo with support from the founder. You take ownership and stay on top of details.

Enthusiastic & driven

- You thrive in autonomous fast-paced environments and love being part of something early-stage and ambitious.

Process-minded

- You're always thinking: "Is there a better way to do this?" Bonus: Interest or experience in Laser Technology, Python, Arduino, 3D printing, Raspberry Pi, or automation.

Why Join Penned

Be part of a company reinventing the physical touch in a digital world Work on a genuinely unique product at the intersection of robotics and traditional communication Massive career progression potential as the company and client base grow Autonomy and responsibility from day one

To Apply

Send us your CV, short note about yourself, what excites you about Penned, and any experience you think is relevant (tech or otherwise).

We invite candidates who meet these qualifications to apply for this exciting opportunity to contribute to our operations team.

Job Types: Full-time, Part-time

Pay: From 23,000.00 per year

Expected hours: No less than 25 per week

Schedule:

Monday to Friday
Application question(s):

Have you used graphic applications like Illustrator or Inkscape? Are you interested or had exposure to software development, programming or automation? This is an in office job (M-F) that requires a car, are you able to drive to the office and post office?
Work Location: In person