Job Description

Marketing Operations Executive (up to 34,000)
At Immediate, we're home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and Gardeners World. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.
We're the destination for people looking to get more from the things they love. We help inspire them; deepening their knowledge, skills and fuelling their passions, to enjoy more of what life has to offer.
Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor, or indoor, spaces, or enjoying the latest TV sensation with loved ones - we help bring our audience's joy!
About the role
We are looking for a highly organised and detail-oriented Marketing Operations Executive to support the execution and optimisation of subscription marketing campaigns. This role will be pivotal in setting up and managing offers on our subscriptions platform, coordinating the creation of new campaign offer pages, and ensuring the smooth operations of tasks linked to our marketing activities.
As a Marketing Operations Executive, you will;

• Manage and maintain live subscription offers within our subscription management platform

• Coordinate the creation and launch of new marketing campaign offers in collaboration with the subscription acquisition and retention teams

• Ensure accurate setup and timely rollout of promotional activity
• Setup offer campaign pages and ensure all offer details, including pricing, are accurate, up-to-date, and aligned with campaign objectives
• Liaise closely with colleagues from the subscription acquisition, CRO, retention, pricing, and data teams to support the full campaign lifecycle

• Act as a key point of contact for operational execution of marketing activity
• Manage the ordering and fulfilment process of customer incentives through our distribution partners

• Monitor inventory levels and delivery performance to ensure excellent customer experience
• Manage and monitor data flows to support outbound telemarketing campaigns

• Work with internal data teams to ensure correct audience segmentation and timely data delivery
• Support in managing our Customer Service partner to deliver excellent service levels & timely resolve for our customers

• Act as a back-up resource in supporting to resolve customer escalations in a timely manner

• Provide support in regular & timely voice of customer reporting

Requirements

• 1 plus years of experience in marketing operations, preferably in media, publishing, or a recurring revenue business

• Familiarity with subscription management systems and campaign execution platforms

• Strong project coordination and stakeholder management skills

• Excellent attention to detail and ability to manage multiple tasks simultaneously

• Comfortable working with data and managing processes involving data flows and reporting

• Strong communication skills and ability to work cross-functionally

• Excellent listening and communication skills

• Outstanding problem-solving skills and attention to detail

Benefits

• A relaxed working environment with regular socials including a summer festival

• Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year's which are in addition to your annual entitlement
• Tailored training and development through both our inhouse learning platform and LinkedIn Learning
• A progressive and transparent culture focused on your development
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, inclusive, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, our local communities and the impact we have on the environment. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.
People are at the heart of our business and creating a diverse and inclusive working environment is important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.
Immediate is a place you can grow, be supported, and make a difference.