Job Description

Job Title:

Operations Manager

Location:

Leeds-based (with frequent travel across Manchester, Leeds, Cumbria, and wider UK regions)

Company:

MEDIX Emergency Medical Services

Salary:

38,000 - 45,000 per annum (based on qualifications and experience)

Hours:

Full-time, 37.5+ hours per week, including occasional evenings/weekends

Contract Type:

Permanent

Reports to:

Managing Director (Founder & CEO)

About MEDIX Emergency Medical Services

MEDIX is a fast-growing private medical and training provider offering services across pre-hospital care, event medical cover, TV/film medical support, first aid and ambulance training, and nightclub medical staffing. Founded on principles of inclusion, rehabilitation, and community service, MEDIX employs veterans, ex-offenders, and people with disabilities, aiming to create meaningful second chances through professional, compassionate care.

Role Overview

The Operations Manager will play a pivotal role in shaping and delivering the company's strategic and operational goals. You will lead the smooth delivery of frontline services by managing people, resources, logistics, compliance, and client relationships. You will ensure that all services are safe, effective, and patient-focused--whether supporting a large outdoor event, coordinating private ambulance operations, or overseeing training course delivery.

This is a hands-on leadership role requiring resilience, adaptability, and a deep understanding of the healthcare or pre-hospital environment. You will be expected to provide calm, decisive leadership in sometimes high-pressure, time-sensitive situations.

Key Responsibilities -

Strategic Operations & Planning

Lead day-to-day operations across event cover, training, film/TV medical units, and clinical response. Develop and implement efficient workflows for vehicle allocation, kit stock rotation, event readiness, and medical deployments. Coordinate regional and national coverage, ensuring resources and staff are appropriately deployed for each contract or booking. Contribute to long-term service development and business growth planning.

Staff Leadership & Development

Line-manage a diverse team including emergency medical technicians, paramedics, medics, and administrative support staff. Recruit, train, and induct new staff in partnership with HR and training leads. Provide leadership and mentorship to promote a positive, accountable, and inclusive team culture. Monitor and improve staff performance through supervision, appraisal, and ongoing professional development. Lead on rotas, shift planning, and cover management, ensuring legal working time compliance.

Clinical Quality & Governance

Ensure all services comply with national guidelines, including

CQC standards

,

Health & Safety at Work Act

,

Safeguarding

,

Data Protection

, and

Infection Prevention & Control (IPC)

. Lead incident reviews, audits, and quality improvement projects. Maintain accurate patient records and ensure clinical documentation is secure and up to standard. Support training and CPD planning for clinical staff.

Client & Contract Management

Act as primary contact for clients before, during, and after service delivery, ensuring contracts are fulfilled and exceeded. Build strong working relationships with partners including event organisers, local authorities, film producers, nightclub managers, and private healthcare clients. Handle client complaints or feedback with professionalism, resolving issues and capturing learning points. Support new business development and tender submissions.

Logistics & Equipment Oversight

Oversee deployment and maintenance of the fleet (ambulances, 4x4s, response vehicles). Ensure medical kits, oxygen units, defibrillators, PPE, and other equipment are up to date, clean, and fully stocked. Manage procurement, asset tracking, vehicle compliance (MOT, servicing), and stock control systems.

Administration & Financial Duties

Work closely with the Director to monitor budgets, manage operational costs, and maintain profitability. Use digital systems to track rotas, payroll inputs, job bookings, and compliance logs. Contribute to reports, board updates, and incident summaries as required.

Person SpecificationEssential Criteria

Degree (or equivalent experience) in Healthcare Management, Business Administration, Paramedicine, or a related field. Minimum 3 years' experience in a management role within healthcare, emergency services, or operational delivery. Knowledge of clinical governance, CQC regulations, and pre-hospital care standards. Strong leadership, organisational, and crisis management skills. Competent in Microsoft Office, digital rostering systems, and patient record systems. Full UK driving licence (manual). Ability to work flexible hours, including weekends and occasional overnight stays.

Desirable Criteria

ILM Level 5 in Leadership & Management or similar qualification. Operational experience in ambulance services, emergency medicine, or major event management. Familiarity with safeguarding procedures, MHFA (Mental Health First Aid), and disability inclusion practices. Experience supporting or managing staff from vulnerable or marginalised backgrounds.

Benefits and Advantages

Join a values-driven company making a difference in people's lives. Career development and CPD support, including leadership coaching. Opportunities to work at major public events, festivals, film sets, and community projects. Play a key role in shaping services and growing a national medical brand. Work within an inclusive, trauma-informed workplace with lived-experience leadership. Flexible and varied working days - no two days are the same. Support for personal wellbeing and mental health. Contribution toward relevant training and professional memberships (e.g. FREC, C1 driving, safeguarding).

How to Apply

To apply, please submit your

CV

and a

cover letter

outlining your suitability for the role and why you would like to work with MEDIX Emergency Medical Services. Shortlisted candidates will be invited to a structured interview and practical leadership assessment.

Job Type: Full-time

Pay: Up to 45,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: Hybrid remote in Leeds LS10