Job Description

As an Operations Executive at Green Park, you will be responsible for providing comprehensive operational and administrative support throughout the entire recruitment search lifecycle.

This role involves working closely with consultants and researchers to maintain seamless coordination and ensure effective project delivery. You will play a key role in driving team efficiency, maintaining compliance standards, and supporting business objectives.

In addition to your core duties, you will contribute to improving systems, processes, and operational best practices. You may also take on additional responsibilities as requested by business leaders to help ensure overall team success.

1.

Delivery support

Provide overall support in the delivery of services, products, projects programmes and any other duties you are reasonably asked to undertake which are commensurate with your ability:

Act as central point of contact both internally and externally for all logistical project needs around timetables, project documentation requirements, and interview scheduling. Work in conjunction with Head of Research and Operations Team Manager to build the project plan to the best of the client's needs within internal capacity ability. Responsible for arranging client meetings, interviews, assessment centres, and communication with people of all levels and from all types of organisations and culture; demonstrate exceptional standards of customer care, adhering to time plans and process, enhancing our brand and contributing to repeat business. Ensure all project information is recorded and kept fully up to date on the in-house database and that line managers are fully briefed on specific, relevant information, in a timely fashion. Execute and create support documentation for projects. This could include: preparation of documentation, creating company candidate packs, forms, materials, proposals, bids, and organising events. Appropriately utilise the services of the operation colleagues, business processes and administrative systems to ensure effective, accurate and timely delivery of services. Ensure that contact with new customers happens without delay; help them to understand how Green Park will support them; fully manage their expectations on our processes. Manage the onboarding process for new customers by ensuring terms and conditions are promptly issued via Adobe DocuSign, confirming required documentation is complete, and maintaining clear communication on expectations and timelines.

2.

General support

Act as the trusted, respected, first and central point of contact for the team; use initiative to effectively manage enquiries, through analysing information and forwarding to the relevant person, ensuring a response without delay. Manage consultant diaries to ensure key meetings, client updates, and project timelines are planned efficiently. Proactively identify scheduling conflicts and provide alternative solutions. Develop strong relationships within the team and work in a collaborative way to ensure knowledge is shared and best practice is implemented as part of a continuous improvement cycle. Greet customers warmly upon arrival, providing a welcoming "Green Park Experience." Prepare the meeting room and offer refreshments to ensure a positive first impression that reflects the company's professional and friendly environment. Ensure that records are kept in line with and adhere to current legislation and that Data Protection requirements and the company processes and professional standards are maintained effectively. In consultation with line manager, lead and support on wider projects both in Practice and across business. Take turns with other operational staff covering reception duties, including answering incoming calls and managing the mailbox.

3.

Systems, processes, procedures and KPIs

Knowledge management: act as custodian of business information and ensure key information is shared with teams and the business; ensure all contact and meeting details are recorded on the in-house database and allowing Consultants to access up-to-date data. Ensure that records are kept in line with and adhere to current legislation; and that Data Protection requirements and the company processes and professional standards are properly maintained. Take responsibility for ensuring all project-related data is accurately entered and maintained in the CRM System, with outdated or incomplete information reviewed and updated regularly. Support is given to individual members of the team so they can utilise the database. Ensure all financial information, including invoices, Purchase order and project finance updates, is accurately recorded and shared with relevant teams. Continually review and carry out improvement and development activities to ensure that less manual intervention is required, this has to fit within agreed processes and be adaptable across the whole business with the aim of being the best and most innovative in delivery of these services.

2.

Skills and experience

Minimum of 12 months experience in support role with a winning business environment, preferably within an executive recruitment or professional services environment. Highly organised with the ability to juggle multiple priorities in a fast-paced environment, managing a varied workload effectively while remaining calm and focused under pressure. Strong ability, passion and total commitment to ensuring efficient, effective systems, process and procedure management; demonstrable evidence of accuracy, organisational efficiency and outstanding attention to detail. Computer-literate (including proven capability in Word, Excel, PowerPoint, email, calendar and scheduling software); capable of, taking minutes and distributing action points; able to utilise proposals, presentation solutions. Strong verbal and written communication skills; competent in preparing well-constructed and well-presented written documentation, together with the confidence to justify and underpin recommendations. Language skills would be an advantage. Excellent telephone and administration skills with the ability to handle multiple requests effectively and to deadlines; ability to communicate to the highest standards; strong customer service standards, including the ability to enhance the brand through persuasive and helpful communication with customers. Strong online and offline research ability for sourcing facilities, travel, accommodation and event solutions. Has a 'can do' approach and proven problem solving skills; able to handle difficult situations and to manage a demanding and diverse workload, adapting quickly according to the requirements of the team and to request outside of the team. An eye for design with the ability to create professional and visually engaging documentation using PowerPoint (desirable but not essential).
Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Additional leave Cycle to work scheme Private medical insurance Work from home
Ability to commute/relocate:

London SW1P 1BX: reliably commute or plan to relocate before starting work (required)
Experience:

Diary Management : 1 year (required) Administrative: 1 year (required) Microsoft 365 : 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London SW1P 1BX