Job Description

Summary

We are a growing flooring company operating in the B2B sector, seeking a highly reliable and organised

Operations Assistant

to join our office-based team in Burscough, Lancashire. The role involves handling inbound communications, managing orders, processing paperwork, and coordinating with couriers and transport partners. This is a key support position where communication skills, attention to detail, and efficiency are essential.

Key Responsibilities

Answer incoming phone calls in a professional and courteous manner. Take customer orders over the phone and via email. Process and input orders into the company's internal systems. Prepare and manage paperwork related to sales, transportation, and courier services. Liaise with couriers and transport providers to ensure timely delivery of orders. Respond to and manage emails with clear, professional communication. Provide administrative support to the operations and sales teams as required.

Skills and Competencies

Proficiency in

Microsoft Office Suite

(Excel, Word, Outlook). Strong organisational skills with the ability to prioritise tasks and meet deadlines. Excellent written and verbal communication skills (email and phone). Attention to detail and accuracy in order processing and documentation. Ability to work effectively as part of a team while also handling independent tasks. Trustworthy, reliable, and efficient. Personable with a positive, team-oriented attitude.

Requirements

Previous experience in an administrative or operations role preferred. Familiarity with order processing and logistics coordination is advantageous. Comfortable working in a fast-paced office environment.

Details

40 hours week 9-5 monday - Friday overtime available 20 days holiday plus bank holidays Opportunity for promotion
Job Type: Full-time

Pay: 12.35 per hour

Expected hours: 40 per week

Benefits:

Company pension On-site parking
Work Location: In person