Job Description

General Description:

Join the team at TA Scotland LTD, a company primarily dedicated to guided tours in various languages under the brands ViajarPorEscocia.com (for Spanish), LochNessBus.com (for English), and ScoziaTour.com (for Italian).

We are looking for a proactive and organised

Operation Executive & HR Assistant

to support both the

day-to-day operations

of our tour business and the

Human Resources department

. This is a great opportunity for someone who enjoys working in a dynamic environment and wants to develop their career in operations and HR within the tourism industry.

Position Description:

The Operation Executive position primarily involves administrative tasks and customer service functions within the company, ideally in Spanish & Italian

Key Responsibilities include:

- Operation Executive (50%)

Manage bookings, reservations, and client records. Liaise with intermediaries, suppliers, and tourist or cultural attractions. Provide excellent customer service in person, by email, and over the phone. Support daily tour operations and help resolve any incidents. Prepare quotes and assist with general administrative tasks.

- HR Assistant (50%)

Assist with recruitment processes (job postings, shortlisting, interview coordination). Support onboarding and induction for new employees. Maintain and update HR databases and personnel files. Assist with payroll administration and absence tracking. Help coordinate training, wellbeing, and team-building activities. Act as a first point of contact for employee queries and HR-related requests.

Essential Requirements:

Right to work in the UK. Spoken and written proficiency in Spanish, Ability to handle customer enquiries in person, via email, and over the phone.

Desirable Characteristics:

Highly valued: Proficiency in Spanish & Italian Experience in reservation management, liaising with tourist or cultural attractions, and customer relations. Experience in customer service within stressful situations or handling complaints. Managing client quotes General knowledge of tourist attractions in Scotland.

Benefits:

?

Competitive salary

based on experience, with commission and bonuses.
?

Career growth opportunities

within a well-established company.
?

A friendly and dynamic work environment

that values teamwork and innovation.
?

Full training and ongoing support

to enhance your skills.
?

Company pension scheme

for long-term financial security.
?

Free tours for employees

and exclusive discounts for their families.

?

Premium Private Health Insurance

- Your health matters! Our plan includes:

Full Medical Coverage

- Stay protected.

Dental Care

- From check-ups to major treatments.

Optical Coverage

- Support for eye tests and glasses.

Extra Well-being Support

- Your health inside and out!
Job Types: Full-time, Permanent

Pay: 25,000.00-29,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Health & wellbeing programme Private dental insurance Private medical insurance
Language:

Spanish (required) Italian (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person