Job Description

Why Join Us:

Do you have training experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you...

We require a Operations Improvement Coordinator to join us on a permanent basis in our Operations Contract Support Team, at our Redditch or Upminster site.
About the Job:
Develop and Implement Training Programs - Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures. Schedule Training Sessions - Plan and organize regular individual and group training sessions to ensure continuous learning and development. Facilitate Learning and Skill Development - Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques. Collaborate Across Departments - Work closely with other departments to establish and promote best practices in quality control and training. Identify Training Needs - Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities. Monitor Performance and Training Effectiveness - Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments. Communicate Training Needs and Resources - Clearly communicate identified training needs and provide access to online resources and training materials. Assess and Review Learner Progress - Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives. Identify Skill Gaps - Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes. Develop Training Strategies and Materials - Create and update training strategies, initiatives, and materials tailored to quality control roles. Support Onboarding and Mentoring - Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.

To be successful you will have::

Experience in training colleagues Experience in FM environment preferable but not essential

Knowledge

Knowledge of performance measurement processes, SLAs and KPIs 5 GCSE'S above grade C including English and Maths

Skills Competence

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Strict adherence to company philosophy/mission statement Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Excellent leadership, team building, and management skills

The role holder will be able to travel between Arcus office locations as required

The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs

As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner - Level 3.

When you join us, you'll receive:Salary: 31,494 per annum up to 4% bonus scheme, subject to achievement of targets 25 days annual leave + Bank Holidays Generous contributory pension scheme of matched contributions between 5% and 6% Life Assurance Learning & Development opportunities Funded Training Sponsorship Scheme Salary Sacrifice Electronic Vehicle Scheme Cycle to Work Scheme Health Cash Plan Up to 10% off B&Q / Trade Point 20% off Nuffield Fitness and Wellbeing Centres

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