Job Description

Why Join Us:
Do you have training experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you...
We require a Operations Improvement Coordinator to join us on a permanent basis in our Operations Contract Support Team, at our Redditch or Upminster site. About the Job:

• Develop and Implement Training Programs - Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
• Schedule Training Sessions - Plan and organize regular individual and group training sessions to ensure continuous learning and development.
• Facilitate Learning and Skill Development - Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
• Collaborate Across Departments - Work closely with other departments to establish and promote best practices in quality control and training.
• Identify Training Needs - Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
• Monitor Performance and Training Effectiveness - Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
• Communicate Training Needs and Resources - Clearly communicate identified training needs and provide access to online resources and training materials.
• Assess and Review Learner Progress - Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
• Identify Skill Gaps - Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
• Develop Training Strategies and Materials - Create and update training strategies, initiatives, and materials tailored to quality control roles.
• Support Onboarding and Mentoring - Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.

To be successful you will have::

• Experience in training colleagues
• Experience in FM environment preferable but not essential

Knowledge

• Knowledge of performance measurement processes, SLAs and KPIs
• 5 GCSE'S above grade C including English and Maths

Skills Competence

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• The role holder will be able to travel between Arcus office locations as required
• The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
• As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner - Level 3.

When you join us, you'll receive:

• Salary: 31,494 per annum
• up to 4% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Salary Sacrifice Electronic Vehicle Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Arcus FM