Job Description

Post:

Operations Lead

Hours: Full Time

Salary: Circa 35,000

Location: Birmingham with occasional travel to London/Bradford

Reporting to: Director of Corporate Services

Our Mission:

To work together to create a better future for all through education, enterprise and employment.

Our Values:

Our values are the principles that guide the way we do things. They represent the aspirations of our individual and collective behaviour. To achieve our mission, we will endeavour to put these values at the heart of everything we do.

Achievement:

We are ambitious. We set high standards for the College and all its students and staff. We help people transform their lives through education, experience, support, and inspiration.

Inclusion:

We are an open, welcoming and supportive College. Our commitment to equality and diversity underpins everything we do. We build and sustain positive relationships with many communities.

Excellence:

We aim for excellence in teaching, learning and assessment on all our courses wherever they are delivered. We believe in taking a creative and innovative approach to our courses and encourage our students to develop their own strategies and solutions to their tasks.

Focus:

We are a forward-looking professional organisation working towards our shared strategy for engaging the wider social and economic environment.

Integrity:

We work to uphold our values in our planning and decision-making, our teaching and learning, our actions, and relationships. We aim to be fair, open, honest, and accountable to the communities we serve and to treat all with respect.

About:

CECOS offers its students an exceptional educational experience, which is shaped by commitment, enthusiasm, discipline, effectiveness, insight and creativity: an educational experience which can withstand the demands of the contemporary world. The programmes that we offer are market-oriented and designed to meet employer requirements by helping each individual to develop their knowledge, skills and behaviours.

Since 1998 CECOS College London has developed a reputation as a quality provider of education who places it students at the centre of everything it does. To do this we are committed to recruiting, retaining, and developing the very best staff.

Leadership Expectations:

The

Operations

/

student experience lead

plays a pivotal role in enhancing the overall student experience at CECOS College London. You will be responsible for developing and implementing initiatives that promote student engagement, satisfaction, and success. This role requires a passionate and innovative individual who can create a vibrant and inclusive campus environment that supports students' personal, academic, and professional growth.

Role Specification

Develop and implement strategies to enhance the overall student experience, including orientation programs, student support services, extracurricular activities, and campus events.

Collaborate with faculty, staff, and student organisations to create a diverse range of engaging and inclusive events and programs that cater to the interests and needs of the student body.

Provide leadership and guidance to student leaders and organizations, fostering their development and ensuring alignment with the college's mission and values.

Serve as a point of contact for students seeking support or guidance on academic, personal, or social matters, and connect them with relevant resources and services.

Oversee the management of student facilities, including student satisfaction, concern areas, etc to ensure they are welcoming, safe, and conducive to student well-being and success.

Develop and maintain effective communication channels to keep students informed about campus events, resources, policies, and opportunities.

Collect and analyse data on student engagement, satisfaction, and success to inform decision-making and continuously improve the student experience.

Collaborate with other departments, such as admissions, academic, attendance and student support services, to coordinate efforts and provide holistic support to students throughout their college journey.

Stay informed about current trends, best practices, and emerging issues in higher education and student affairs to inform program development and decision-making.

Perform other duties as assigned to support the overall mission and objectives of the college.

Daily meetings with all leads to understand the areas of improvement for great student experience.

Person Specification

Personal attributes required based on :

Essential (E) or Desirable (D)

E/D

How Assessed

Qualifications

Master's Degree or equivalent qualification in a role related subject: E

(Application Form / Certificates / Assessment)

Recognised higher level teaching qualification: E

Evidence of continuing commitment to self-development through courses and work undertaken: D

Experience

A track record of developing the quality of the student experience that leads to outstanding outcomes: E

Excellent interpersonal, communication, and leadership skills, with the ability to work collaboratively with diverse stakeholders: E

Demonstrated ability to plan, implement, and assess programs and initiatives that promote student engagement, retention, and success. E

An ability to engage and motivate students to deliver high-performance outcomes in a higher education environment: E

Proficiency in data analysis for reports and presentation: D

Skills, Knowledge & Expertise

Ability to work positively in a team and independently: E

(Application Form / Interview)

Good IT skills, proficient in the use of Microsoft 365: E

Excellent communication skills, both written and verbal: E

Self-motivated, with the ability to work under pressure: E

Ability to be flexible and adaptable to work to tight deadline: E

Well-developed organisational, communication and teamwork skills: E

Good analytical skills with proven ability to use management information to identify issues and opportunities to drive up student experience: E

Commitment to promoting diversity, equity, and inclusion in all aspects of student life and programming: E

Flexibility to work evenings and weekends as needed to support campus events and student activities: E

Qualifications

Master's Degree or equivalent qualification in a role related subject: E

(Application Form / Certificates / Assessment)

Strong understanding of student development theories, best practices in student affairs, and current issues impacting college students: E

Evidence of continuing commitment to self-development through courses and work undertaken: D

Other Requirements

Satisfactorily meeting CECOS's employment checks - a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK: E

Job Type: Full-time

Pay: 35,000.00-38,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Education:

Master's (preferred)
Work Location: In person

Reference ID: Operations Lead/Birmingham
Expected start date: 14/07/2025