Job Description

Post:

Operations Lead

Hours:

Full Time (40 hours per week)

Salary:

35,000 per annum

Location:

CECOS House, Regent Street, Leicester LE1 7BR (with occasional travel to Birmingham)

Reporting to:

Director of Corporate Services

Our Mission

To work together to create a better future for all through education, enterprise and employment.

Our Values

Our values are the principles that guide the way we do things. They represent the aspirations of our individual and collective behaviour. To achieve our mission, we will endeavour to put these values at the heart of everything we do.

Achievement -

We are ambitious. We set high standards for the College and all its students and staff. We help people transform their lives through education, experience, support, and inspiration.

Inclusion -

We are an open, welcoming and supportive College. Our commitment to equality and diversity underpins everything we do. We build and sustain positive relationships with many communities.

Excellence -

We aim for excellence in teaching, learning and assessment on all our courses wherever they are delivered. We believe in taking a creative and innovative approach to our courses and encourage our students to develop their own strategies and solutions to their tasks.

Focus -

We are a forward-looking professional organisation working towards our shared strategy for engaging the wider social and economic environment.

Integrity:

We work to uphold our values in our planning and decision-making, our teaching and learning, our actions, and relationships. We aim to be fair, open, honest, and accountable to the communities we serve and to treat all with respect.

About CECOS College London

CECOS offers its students an exceptional educational experience, which is shaped by commitment, enthusiasm, discipline, effectiveness, insight and creativity: an educational experience which can withstand the demands of the contemporary world. The programmes that we offer are market-oriented and designed to meet employer requirements by helping each individual to develop their knowledge, skills and behaviours.

Since 1998 CECOS College London has developed a reputation as a quality provider of education who places it students at the centre of everything it does. To do this we are committed to recruiting, retaining, and developing the very best staff.

Role Overview

The

Operations lead

plays a pivotal role in enhancing the overall student experience at CECOS College London. You will be responsible for developing and implementing initiatives that promote student engagement, satisfaction, and success. This role requires a passionate and innovative individual who can create a vibrant and inclusive campus environment that supports students' personal, academic, and professional growth.

Key Responsibilities

Develop and implement strategies to enhance the overall student experience, including orientation programs, student support services, extracurricular activities, and campus events.

Collaborate with faculty, staff, and student organisations to create a diverse range of engaging and inclusive events and programs that cater to the interests and needs of the student body.

Provide leadership and guidance to student leaders and organizations, fostering their development and ensuring alignment with the college's mission and values.

Serve as a point of contact for students seeking support or guidance on academic, personal, or social matters, and connect them with relevant resources and services.

Oversee the management of student facilities, including student satisfaction, concern areas, etc to ensure they are welcoming, safe, and conducive to student well-being and success.

Develop and maintain effective communication channels to keep students informed about campus events, resources, policies, and opportunities.

Collect and analyse data on student engagement, satisfaction, and success to inform decision-making and continuously improve the student experience.

Collaborate with other departments, such as admissions, academic, attendance and student support services, to coordinate efforts and provide holistic support to students throughout their college journey.

Stay informed about current trends, best practices, and emerging issues in higher education and student affairs to inform program development and decision-making.

Perform other duties as assigned to support the overall mission and objectives of the college.

Daily meetings with all leads to understand the areas of improvement for great student experience.

Person Specification

Personal attributes required based on :

Essential (E) or Desirable (D)

E/D

How Assessed

Qualifications

Degree or equivalent qualification in a relevant field D Master's degree or equivalent qualification D Evidence of continuing professional development D

Experience

Proven experience in enhancing the student experience within a higher education or similar environment E Demonstrated ability to plan, implement, and evaluate initiatives that improve engagement, retention, and outcomes E Strong interpersonal and leadership skills, with the ability to motivate and collaborate with diverse teams E Experience using data and management information to inform decision-making D

Skills & Knowledge

Excellent written and verbal communication skills E Proficiency in Microsoft 365 and general IT systems E Strong organisational and time management abilities, with the capacity to work under pressure and meet deadlines E Analytical approach to problem-solving and service improvement E Commitment to promoting equality, diversity, and inclusion across all activities E

Other Requirements

Flexibility to work evenings and weekends to support student events and activities E Satisfactory completion of all pre-employment checks (DBS, right to work, references, qualifications)E

Data Protection and Privacy Notice

CECOS College London is committed to protecting the privacy and security of your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data provided as part of your application (including your CV and any supporting documents) will be used solely for the purpose of assessing your suitability for this role and for related recruitment and selection activities. Your information will be retained securely for a limited period in line with our Data Retention Policy and then deleted or anonymised.

By submitting an application, you consent to the processing of your data for recruitment purposes. For further details, please refer to the College's Privacy Notice, available on our website or upon request.

Join us at CECOS College London and make a positive impact on the lives of our students by supporting their wellbeing and success.

Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company pension On-site parking
Education:

A-Level or equivalent (preferred)
Work Location: In person

Reference ID: Operations Lead/Birmingham
Expected start date: 14/07/2025