Job Description

About The Role

Are you ready to take the lead in shaping urgent care services that truly make a difference? We're looking for a passionate Clinical Assessment Service (CAS) Operations Lead to join our team in South West London (Putney Office). This is your chance to play a key role in delivering high-quality care for patients when they need it most.


As the CAS Operations Lead, you'll be at the heart of our service, ensuring everything runs smoothly and efficiently. You'll lead a dedicated team, inspire excellence, and champion our values: treating people with respect, acting with integrity, embracing diversity, and striving to do things better together. Every day brings new challenges and opportunities to make a real impact.


This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to be part of a service that changes lives. You'll work closely with senior leaders, step up when needed, and ensure compliance with CQC standards while driving continuous improvement. If you're ready to lead with purpose and passion, we'd love to welcome you to our team.



This is a full time role for 37.5 hours per week (50% unsociable hours - including evenings, weekends and bank holidays)

#LI-MS1

What you'll be doing

Lead and inspire

the CAS team, ensuring exceptional service delivery for patients and partners.

Monitor performance

against KPIs, troubleshoot challenges, and implement innovative solutions.

Recruit, develop, and support

staff, creating a positive and high-performing team culture.

Manage resources and rotas

to keep the service running seamlessly, even during peak times.

Drive quality and compliance

, investigating incidents and maintaining robust policies.

Step up as Bronze On-Call lead

, supporting the wider service during evenings, weekends, and bank holidays.

Collaborate across services

, building strong links between CAS and Out-of-Hours care.

What we'll look for in you

Proven experience in healthcare or a similar sector, with a track record of managing 24/7 operations.



A natural leader who can motivate and guide teams to deliver their best.


Excellent communication skills with empathy and impact.


Strong organisational abilities and confidence in making decisions under pressure.


Tech-savvy with solid Microsoft Office skills.


A proactive mindset, ready to embrace change and drive improvements.


* Car owner/driver and flexibility to work unsocial hours, including on-call duties.