Job Description

Job Overview

We are seeking a proactive and organised Operations Lead to oversee daily operational activities within our organisation. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a solid background in administrative functions. This role involves coordinating teams, managing office processes, and ensuring smooth operational workflows to support our business objectives. The Operations Lead will play a vital role in maintaining high standards of customer service and operational efficiency across departments.

Responsibilities

Travel required (Luton/London) Supervise and coordinate daily operations to ensure efficiency and effectiveness Manage administrative tasks using Microsoft Office applications including Word, Excel, PowerPoint, and Outlook Develop and implement organisational procedures to optimise workflow Support customer service initiatives by addressing client queries professionally and promptly Prepare reports and presentations for management using Microsoft PowerPoint and Excel Maintain accurate records of operational activities and assist in data analysis Liaise with various departments to facilitate communication and collaboration Provide training and guidance to team members on office procedures and IT systems Organise meetings, prepare agendas, and document minutes as required Ensure compliance with organisational policies and quality standards

Requirements

Proven experience in office administration or organisational management roles Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Excellent communication skills in English; knowledge of Turkish is a plus Demonstrable organisational skills with the ability to prioritise tasks effectively Customer service experience with a professional approach to client interactions Familiarity with IT systems and office equipment Previous experience in administrative or office environments preferred Ability to work independently as well as part of a team in a fast-paced setting Strong organisational skills with attention to detail and problem-solving abilities
Job Type: Full-time

Pay: 26,755.25-31,000.00 per year

Work Location: In person