Job Description

We are a well-established, forward-thinking GP practice looking for an experienced and motivated

Operations Lead

to oversee the day-to-day running of our non-clinical services and support the delivery of high-quality patient care.

About the Role

As Operations Lead, you will play a central role in managing the administrative functions of the practice. Reporting to the GP Partners, you will ensure the smooth running of practice operations, support staff management, and help drive improvements in efficiency and patient experience.

Key Responsibilities

Oversee the daily running of reception and administrative teams Ensure compliance with CQC, NHS, and information governance standards Support staff recruitment, rotas, training, and HR processes Monitor performance, patient feedback, and manage complaints Maintain and improve systems and processes to ensure high-quality service delivery Assist in financial oversight, contracts, and resource management Contribute to the strategic and operational planning of the practice

What We're Looking For

Previous experience in a leadership/operations role (healthcare or primary care experience is desirable) Strong organisational and communication skills Confident team leader with a hands-on approach Familiarity with NHS systems (e.g. EMIS, QOF) is an advantage Ability to manage competing priorities in a fast-paced environment

What We Offer

A supportive, inclusive, and collaborative team culture Opportunity to make a real impact in patient care and service delivery Competitive, negotiable salary based on experience Training and development opportunities NHS Pension Scheme (if applicable)

To Apply

Please submit your CV and a brief cover letter via Indeed explaining why you're a great fit for this role.

We look forward to welcoming the right candidate to our team!

Salary negotiable on experience

Job Type: Full-time

Benefits:

Company pension Free flu jabs Free parking On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person